Desirae Rosenstiel
Hillsboro,OR
Overview
8
8
years of professional experience
Work History
Motel Clerk
Super 8 Motel
07.2013 - 02.2014
- Streamlined room assignment procedures for improved guest experience and reduced wait times.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Assisted in training new team members, fostering a collaborative work environment and consistent service standards.
- Ensured a welcoming atmosphere for guests by maintaining a clean, well-presented front desk area at all times.
- Facilitated timely room turnover with thorough coordination between housekeeping staff and guest departures/arrivals schedules.
Rental Clerk
Uhaul Moving And Storage
02.2006 - 03.2013
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Placed sales calls and handled sales for incoming customer calls.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Greeted customers at rental counter and initiated communication to determine service needs.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Ensured timely delivery and pick-up of rental items, enhancing overall customer experience.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
General
Vernonia High School
Vernonia, ORSkills
- Transaction Processing
- Operations Management
- Front Desk Management
- Staff Scheduling
- Complaint Handling
- Payment Collection
- Problem-solving skills
Timeline
Motel Clerk
Super 8 Motel
07.2013 - 02.2014
Rental Clerk
Uhaul Moving And Storage
02.2006 - 03.2013
General
Vernonia High School