Laura Rodriguez
Dallas,TX
Summary
At best block I am excelling in customer service and account updating. Recognized for enhancing customer satisfaction through effective communication and consultative sales. I am now adept at data entry and maintaining detailed records, contributing to streamlined operations and improved service levels. An adaptive team player committed to excellence. I have always been a good teammate and I know that I am always ready for new challenges. Always seeking new opportunities to improve myself and others.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Best Block
10.2022 - Current
- Cross-trained and backed up other customer service managers.
- Responded to customer emails and phone calls for product information, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Entered materials into our receiving system while making sure we had the correct pricing and freight cost.
- Entered production into our system ,making sure it was done in a timely manner.
Education
Justin Ford Kimball
Dallas, TX06.2019
Skills
- Account updating
- Scheduling
- Complaint resolution
- Product knowledge
- Data entry
- Customer relations
- Microsoft outlook
- Microsoft PowerPoint
- Multitasking and organization
- Researching
- Positive and professional
- Payment processing
- Inbound and outbound calling
- Microsoft office expertise
- Refunds processing
- Follow-up skills
- Documentation
- Microsoft Excel
- Quality control
- Email management
- Consultative sales
- Paperwork processing
- Professional telephone demeanor
- Filing
- Money handling
- Team collaboration
- Adaptive team player
- Spreadsheets
Timeline
Customer Service Representative
Best Block
10.2022 - Current
Justin Ford Kimball
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