Summary
Overview
Work History
Education
Skills
Timeline
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Laura Renee Ruelas

Tucson,AZ

Summary

Offers strong dedication to informed patient care, administrative excellence and confidentiality with extensive knowledge of medical regulations and policies. Hardworking, passionate Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Advanced Medical Support Assistant

SAVAHCS
04.2020 - Current
  • Directly supports and maintains the workflow for the veterans, doctors, and co-workers.
  • Responsible for scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information; monitor recall lists, and interpreting and verifying provider orders
  • Knowledge of all VHA national scheduling guidelines.
    Crossed trained in all medicine careline clinics including Renal, Echocardiograms, Stress Test Procedures, Neurology, Dermatology. Cardiology
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
  • Training new MSAs on basic scheduling procedures and Dermatology
    Verifying and updating demographics and insurance information
  • Proper and professional etiquette in person and on the phone in accordance with VA Core Values
  • Proficient in VA software applications including CPRS, VISTA, VSE GUI, CTM, VetText, VetLink, ICB (Insurance Capture Buffer), Secure Messaging, VVC appointment via Virtue Care Manager (VCM) always ensuring the quality care for standards for veterans.
  • Proficient in monitoring and scheduling RTCs, Consults and knowledgeable of community care eligibility.
  • Process improvement such as including additional patient reminders on scheduling letters to ensure efficient and effective appointments.
  • Assisted in COVID screening and scheduling
  • Providing guidance and instruction to hospital staff in completing the required documentation
  • Establishing and maintains a variety of files and records for Dermatology scheduling

Pharmacy Assistant

CMOP
04.2018 - 04.2020
  • Verified order information against computer database.
  • Generated labels for prescriptions and maintained accurate records.
  • Re-stocked shelves with prescribed medications.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Merchandised over-the-counter goods and rotated stock.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Pimeria Alta High School
Green Valley, AZ
12.1998

Skills

  • Special Assignment: SME/ ADPAC NARS
  • Performing as the subject matter expert (SME) to Advanced Medical Support Assistants
  • Assists in Medical Support Academy
  • Provide training and troubleshooting for clinical and/or administrative staff in associated supporting software
    Coordinate, plan, implement and train for staff in functional areas for various information technology VISTA packages
    Identify system inefficiencies and data collection techniques related to specific identified problems
  • Medical Terminology
  • Conversant in Spanish
  • Data Entry
  • Reliable team player
  • Customer Service

Timeline

Advanced Medical Support Assistant

SAVAHCS
04.2020 - Current

Pharmacy Assistant

CMOP
04.2018 - 04.2020

High School Diploma -

Pimeria Alta High School

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Laura Renee Ruelas