Laura Russell

• Dan's Heating & Cooling bought Gene Hensley and my responsibilities changed a little
• Coordinated regular maintenance and logistics for fleet of over 25 vehicles, preventing breakdowns and supporting operational efficiency.
• Managed scheduling and coordination of appointments to ensure seamless workflow.
• Oversaw job costing processes for HVAC service projects, ensuring accurate financial tracking and resource allocation.
• Reviewed and updated pricing on parts to align with market standards.
• Direct parts and materials management to ensure seamless company operations.
• Managed equipment warranty registrations to maintain compliance and safeguard investments.
• Facilitated scheduling processes for dispatchers, improving workflow and operational efficiency.
• Monitored and verified that all service tasks were finalized, preventing any outstanding follow-up requirements.
• Processed daily deposits efficiently. Assisted in maintaining accurate financial records. Supported cash handling procedures on a daily basis.
• Delivered parts to technicians at job sites to enable timely work completion. to technicians on job sites to ensure timely project execution.

• Monitored crowd behavior, maintaining order and addressing concerns promptly.
• Assisted patrons in navigating venue, ensuring comfort and safety during events.
• Provided information on event schedules and seating arrangements to enhance attendee experience.
• Collaborated with event staff to execute operational plans effectively and efficiently.

Provided alcohol beverage service to enhance guest experience at Windsurge baseball games.

• Fulfilled drink orders to enhance customer satisfaction and support team in delivering exceptional service.
• Operated point-of-sale systems for smooth transaction processing and supported inventory management through accurate data entry.
• Enforced drinking age policies to ensure compliance and promote public safety during events.

• Managed QuickBooks entries for accurate financial record-keeping, organized and input data to enhance financial tracking, and maintained accounts to ensure data accuracy.
• Processed invoices and ensured timely payments to vendors while maintaining accurate financial records and documentation. Supported accounting teams during month-end closing activities to enhance financial reporting.
• Processed incoming payments to maintain accurate accounts receivable records and tracked outstanding invoices for timely collections. Collaborated with team members to resolve payment discrepancies promptly.
• Processed payroll for employees accurately and on time. Assisted in maintaining payroll records and documentation. Supported the payroll team with data entry and reconciliation tasks.
• Assisted in organizing financial records and transactions. Supported accurate classification of expenses and revenues. Maintained up-to-date bookkeeping records for efficient financial tracking.
• Assisted in processing employee benefits inquiries and applications. Supported team members in understanding benefits options. Facilitated workshops on available benefits and enrollment procedures.

• As the Office Administrator some job responsibilities but are not limited to:
• Created positive first impressions for guests to enhance community engagement.
• Coordinated efforts of leadership committees to enhance communication with pastors and clerk of session.
• Developed and distributed weekly bulletins and PowerPoint presentations for Sunday worship services.
• Managed multi-line phone system and email communications. Dispatched mail and emails to designated committees or staff members.
• Managed financial oversight by generating invoices and vouchers for timely vendor reimbursements.
• Processed invoices for payment in a timely manner. Assisted in maintaining accurate financial records. Supported the reconciliation of vendor statements.
• Administered membership rolls and directory management for the congregation.
• Created and edited monthly newsletter content to enhance member engagement and information dissemination.
• Refined annual report content to clearly communicate key achievements and strategic goals.
• Managed scheduling and coordination of building usage for meetings and external church sports groups.
• Organized and managed electronic filing of all invoices and vouchers.
• Established and upheld regular office hours to facilitate effective communication and support operations.
• Managed and safeguarded confidential information to ensure integrity.