Pamela Powell
Hillsboro,MO
Summary
Dynamic and results-oriented professional with extensive experience at State Farm, excelling in workflow optimization and relationship building. Demonstrated success in enhancing customer satisfaction and loyalty, while effectively cross-selling insurance products. Skilled in problem-solving and adaptability, with a proven track record of improving operational efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Manager & Sales Manager
State Farm - Kim Schwartz Agency
St. Louis, MO
05.1998 - Current
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Attended training and educational seminars to enhance knowledge and credentials.
- Advised customers on available coverage options that best fit their individual needs.
- Asked probing questions and offered solutions to resolve customer issues.
- Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
Insurance Customer Service Representative & Sales
State Farm - Gil Day
Fenton, MO
04.1994 - 05.1998
- Checked documentation for appropriate coding, catching errors and making revisions.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Advised customers on available coverage options that best fit their individual needs.
- Provided quotes on various types of insurance policies.
Education
High School Diploma -
Fox High School
Arnold05-1992
Skills
- Workflow optimization
- Clear oral/written communication
- Relationship building
- Scheduling and calendar management
- Highly organized
- Detail orientation
- Multi-tasking
- Adaptability and flexibility
- Problem-solving abilities
- Analytical
Accomplishments
- Team Member Hall of Fame for Life Insurance Sales Achievement
Certification
- Personal Lines Insurance License
- Life & Health Insurance License
- Notary
References
References available upon request.
Timeline
Office Manager & Sales Manager
State Farm - Kim Schwartz Agency
05.1998 - Current
Insurance Customer Service Representative & Sales
State Farm - Gil Day
04.1994 - 05.1998
High School Diploma -
Fox High School
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