LAURA RUVALCABA
LAS VEGAS,NV
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
15
15
years of professional experience
Work History
Server
Maggianos
11.2018 - 04.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Leticias Mexican Cosina
02.2012 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Server
Gordon Biersch
07.2013 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Chessecake Factory
04.2008 - 07.2013
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06.2004
Skills
- Food Running
- Food Delivery
- Table Setting
- Supply Restocking
- Order delivery practices
- Table Bussing
- Safe Food Handling
- Wine pairing knowledge
- Allergy awareness
- Sales Techniques
- Ordering Procedures
- Wine Pairings
- Exceptional customer service
Languages
Spanish
Full Professional
Timeline
Server
Maggianos
11.2018 - 04.2023
Server
Gordon Biersch
07.2013 - 05.2017
Server
Leticias Mexican Cosina
02.2012 - 09.2019
Server
Chessecake Factory
04.2008 - 07.2013
High School Diploma -
Gilroy High School