Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Sanchez

El Paso

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
Language
12
12
years of professional experience

Work History

Customer Service Representative

Connexus Technology
El Paso
12.2025 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided prompt assistance to customers via phone, email, and chat.
  • Resolved customer inquiries efficiently using Connexus Technology support systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Documented customer interactions in detail for accurate record-keeping.

Receptionist

El Paso Dental
El Paso
08.2023 - 11.2025
  • Greeted patients upon arrival and managed front desk operations.
  • Answered phone calls and addressed patient inquiries promptly.
  • Scheduled appointments and coordinated patient flow effectively.
  • Assisted with billing and payment processing at the front desk.
  • Maintained accurate patient records using dental management software.
  • Performed data entry tasks into various computer systems accurately and promptly.

Data Entry Clerk

Amazon
Raleigh
11.2020 - 08.2023
  • Processed high volumes of data entries accurately and efficiently.
  • Maintained organized records to support operational needs and compliance.
  • Utilized Amazon's proprietary software for data management and reporting.
  • Collaborated with teams to ensure timely updates of inventory information.
  • Conducted quality checks on data to maintain accuracy and integrity.
  • Communicated effectively with departments to resolve discrepancies in records.

Shipping and Receiving Clerk

Oakley
San Diego
02.2014 - 11.2019
  • Coordinated outbound shipments, preparing packages for delivery and tracking logistics.
  • Communicated effectively with suppliers and transport companies regarding shipping needs.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Operated computers to access information related to shipping activities.
  • Collaborated with team members to improve workflow and enhance operational efficiency.

Education

Summit High School
Fontana, CA

Skills

  • Customer service
  • Multi-line telephone operations
  • Member account management
  • Issue resolution
  • Data entry
  • Record keeping
  • Time management
  • Workflow optimization
  • Connexus system
  • Senior leadership support

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Connexus Technology
12.2025 - Current

Receptionist

El Paso Dental
08.2023 - 11.2025

Data Entry Clerk

Amazon
11.2020 - 08.2023

Shipping and Receiving Clerk

Oakley
02.2014 - 11.2019

Summit High School
Laura Sanchez