Laura Santiago
Santa Monica,CA
Summary
Dynamic entrepreneur partnership owner and former of Primicias Catering LLC, adept in financial management and relationship building. Spearheaded revenue growth through strategic planning and market expansion, achieving significant client retention. Excelled in client service, ensuring project success and cost reduction by negotiating favorable supplier terms. Demonstrated proficiency in staff development and sales promotion, driving business excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Primicias Catering LLC
08.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Babysitter
Khanna's Family
07.2003 - 07.2015
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Planning
- Financial Management
- Staff training/development
- Delegation
- Sales Promotion
Certification
certificacion Manager
Languages
Spanish
Full Professional
Timeline
Owner
Primicias Catering LLC
08.2015 - Current
Babysitter
Khanna's Family
07.2003 - 07.2015
certificacion Manager
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