Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Schoonover

Vancouver

Summary

Certified Phlebotomist Technician ready for a role in phlebotomy. Demonstrates strong expertise in blood collection, sample preparation, and patient care, ensuring high-quality results. Strong focus on teamwork and adapting to changing needs while maintaining reliability. Skilled in using phlebotomy equipment, maintaining patient records, and following safety protocols.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phlebotomist Technician

LabCorp
06.2024 - Current


  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
  • Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Customer Service Associate

Home Depot
06.2023 - 12.2023
  • Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
  • Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
  • Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly
  • Build relationships with clients, perform adjustments and fittings, and deliver best-in-class service to ensure a quality customer experience
  • Maintained high customer service standards in high-volume, fast-paced environments
  • Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
  • Supported customers by offering advice, recommending tools, and upselling additional products
  • Fielded customer complaints and negotiated solutions
  • Assisted customers with questions, concerns and purchases

Sales Associate

For Elyse
09.2022 - 01.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

National Certified Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialists
Clackamas, OR

Teaching - Elementry Education

Butte College
Chico, CA

High School Diploma -

Providence
Orland, Ca

Skills

  • Product Knowledge
  • Client Relationship Building
  • Customer Assistance
  • Data entry
  • Specimen labeling
  • Pediatric phlebotomy
  • Processing specimen
  • Blood culture collection
  • Paperwork processing
  • Syringe method

Certification

Certified Phlebotomy Technician, National Healthcare Certification Organization, 04/01/24

Certified Basic Life Support Provider

Timeline

Phlebotomist Technician

LabCorp
06.2024 - Current

Customer Service Associate

Home Depot
06.2023 - 12.2023

Sales Associate

For Elyse
09.2022 - 01.2023

National Certified Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialists

Teaching - Elementry Education

Butte College

High School Diploma -

Providence

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