Laura Segrue
Head Cashier
Fresno,CA
Summary
Dynamic professional with extensive experience at Home Depot, excelling in customer service and employee training. Proven ability to enhance operational efficiency and improve customer satisfaction through effective communication and adaptability. Skilled in cash management and process improvement, consistently delivering positive shopping experiences and fostering a collaborative team environment.
Overview
41
41
years of professional experience
Work History
Head Cashier
Home Depot
06.2018 - 02.2025
- Supervised daily cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new cashiers on company policies and effective customer service techniques.
- Collaborated with management to identify process improvements for enhanced operational efficiency.
- Handled customer inquiries and resolved issues promptly, maintaining positive shopping experiences.
- Managed cash drawer reconciliation, ensuring balanced registers at the end of shifts.
Senior Operating Clerk
PGE
06.1984 - 08.2009
- Processed and organized documentation for accurate record keeping.
- Trained new staff on office procedures and software applications.
- Implemented process improvements that streamlined administrative workflows.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Diablo Valley College
Pleasant Hill, CASkills
Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Customer service management
Adaptability and dependability
Employee training
Workplace safety
Customer relations
Opening and closing procedures
Timeline
Head Cashier
Home Depot
06.2018 - 02.2025
Senior Operating Clerk
PGE
06.1984 - 08.2009
Diablo Valley College