Laura Serksnas
Lockport,IL
Summary
Dynamic server with a proven track record at Papa Joe's Italian Eatery, excelling in high-volume dining and guest engagement. Recognized for enhancing customer satisfaction and repeat business through exceptional service and teamwork. Skilled in banquet coordination and beverage preparation, consistently delivering positive and professional experiences. Achieved a significant increase in upselling appetizers and specialty drinks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Papa Joe's Italian Eatery
Lockport, IL
06.2020 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked food before serving it to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stocked service areas with supplies during slow periods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Inspected dishes and utensils for cleanliness.
Server
Mama Onesta
Lockport, IL
10.2014 - 11.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked food before serving it to customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted desserts, appetizers, and specialty drinks to
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Accounting
St Xavier Univerity
Chicago, ILSkills
- Team member support
- High volume dining
- Service prioritization
- Server training
- Food sales and promotion
- Strong work ethic
- Customer service
- Food delivery
- Positive and professional
- Order accuracy
Certification
- Basset certified
- Food Handler certified
Timeline
Server
Papa Joe's Italian Eatery
06.2020 - Current
Server
Mama Onesta
10.2014 - 11.2019
- Basset certified
- Food Handler certified
Bachelor of Science - Accounting
St Xavier Univerity
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