Laura Sheleby

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Verify Eligibility PPO, HMO Medical benefits, generate estimates for patients copays and deductibles, verify by contacting Dr. offices correct and proper Cpt codes for Surgery Scheduling and obtaining Surgery authorizations and Worker Comp Information , deal with daily phone calls from Patients and Dr. offices , make daily contact calls to Health Insurances with any corrections and benefits changes.

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Received all Enrolment applications, stamped date and sorted all mail scanned under Eligibility mainframe , entered all member Eligibility to process and approved benefits , answered daily calls from Providers Inquiring Information to accept the patient to their Facility , dealt with different Departments in regards to filed documents and active benefits to process proper billing.