Laura Shelton
Edmond,OK
Summary
Experience in office management, team building and customer communication and contact.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Danforth Animal Hospital
Edmond, OK
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Office Manager
Orthopaedic & Sports Specialists
Oklahoma City, OK
04.2014 - 11.2021
- Managed administrative office operations
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Medical Billing and Coding
- Assisted patients with insurance questions, policies and explanation of benefits
- Managed patient files, billing statements, insurance authorizations and procedure scheduling
Administrative Assistant, Medical Assistant
Contemporary Sports Medicine
Oklahoma City, OK
08.2011 - 04.2014
- Insurance authorizations and Referrals
- Answering patient questions and concerns
- Communicated with physicians to assist in medical care plans
- Maintained medical records
- Obtained all prescribed laboratory testing.
- Compiled necessary documents for surgical billing packages.
- Documented vital signs and health history for patients in clinic
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Obtained client medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sorted and distributed office mail and recorded incoming shipments.
Education
Highschool Diploma -
Crescent Academy
Oklahoma City, OK05.1999
Skills
- Dependable and Responsible
- Teamwork and Collaboration
- Multitasking Abilities
- Knowledge of numerous EHR programs
- Microsoft Word and Excell
- Planning and Coordination
- Organization and Time Management
- Training and Development
- Attention to Detail
- Experience in high-stress, fast paced work environment
- Office Management
- Monthly Closings
- Deposit Collection
- Medical Billing and Collections
Timeline
Customer Service Representative
Danforth Animal Hospital
09.2022 - Current
Office Manager
Orthopaedic & Sports Specialists
04.2014 - 11.2021
Administrative Assistant, Medical Assistant
Contemporary Sports Medicine
08.2011 - 04.2014
Highschool Diploma -
Crescent Academy