Laura Skeie
Lino Lakes,MN
Summary
Dedicated server experienced in high-volume environments, skilled in multitasking and training new staff. Known for delivering personalized service and maintaining cleanliness, contributing to an inviting dining atmosphere.
Overview
23
23
years of professional experience
Work History
Server
M.C.'s Taphouse
Lino Lakes, MN
05.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Accurately took and processed food and drink orders using POS system.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Assisted in training new servers on menu knowledge and service standards.
- Processed payments efficiently while adhering to cash handling procedures and protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Crooners Lounge & Supper Club
Fridley, MN
03.2021 - 05.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Gasthof Zur Gemutlichkeit
N.E. Mpls.
05.2003 - 03.2020
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
High School Diploma -
Park Center Senior High
Brooklyn Park, MN05-1989
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Banquet coordination
- Multitasking and organization
- Buffet setup and takedown
- Positive guest interactions
- Server training
Timeline
Server
M.C.'s Taphouse
05.2024 - Current
Server
Crooners Lounge & Supper Club
03.2021 - 05.2024
Server
Gasthof Zur Gemutlichkeit
05.2003 - 03.2020
High School Diploma -
Park Center Senior High