Laura Skorupski-Dorka
Garden City,MI
Summary
Dedicated Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
21
21
years of professional experience
Work History
ASM Operations
TJ Maxx, TJX Companies
Troy, MI
10.2024 - Current
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
ASM Operations
TJ Maxx, TJX Companies
Beverly Hills, Michigan
11.2022 - 10.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed inventory and supplies to ensure materials were available when needed.
- Recruited and trained new employees to meet job requirements.
ASM Merchandising
TJ Maxx, TJX Companies
Allen Park, Michigan
07.2022 - 11.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of the front end, TJX rewards and providing excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
ASM Merchandising
TJ Maxx, TJX Companies
Southgate, Michigan
06.2022 - 07.2022
- Trained on the policies and procedures of TJ Maxx.
- Oversaw the daily operations of the business, including customer service and cash handling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
ASM OPS
Kohls Department Store
Canton, Michigan
04.2019 - 06.2022
- Managed company operations with responsibility for receiving and processing trucks, overseeing the truck team, and maintaining a clean and clear dock.
- Assisted in the daily duties of running the store including hiring, scheduling, cash office, deposits, and helping to create and maintain a positive customer experience.
- Directed day to day operations of the Home store, kids, and shoe departments, as well as our OMNI and Amazon returns.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
ASM
Kohls Department Store
Westland, MI
05.2016 - 04.2019
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Sales Lead
Kohls Department Store
Brighton, MI
07.2015 - 05.2016
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Responded to safety and loss prevention incidents.
Men's Supervisor
Kohls Department Store
Livonia, MI
11.2013 - 07.2015
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Displayed merchandise for upcoming sales in visually appealing way.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Insurance Agent
Bankers Life and Casualty
Livonia, MI
06.2012 - 11.2013
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Wrote policies, finalized documents and filed paperwork.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Manager
Jet's Pizza
Livonia, MI
10.2003 - 04.2012
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Interviewed, hired and trained new employees.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education
High School Diploma -
Cousino High School
Warren, Mi06.1996
Some College (No Degree) - Nutrition
Wayne State University
Detroit, MISkills
- Decision Making
- Workflow Optimization
- Problem-Solving
- Planning and Implementation
- Team Leadership
Timeline
ASM Operations
TJ Maxx, TJX Companies
10.2024 - Current
ASM Operations
TJ Maxx, TJX Companies
11.2022 - 10.2024
ASM Merchandising
TJ Maxx, TJX Companies
07.2022 - 11.2022
ASM Merchandising
TJ Maxx, TJX Companies
06.2022 - 07.2022
ASM OPS
Kohls Department Store
04.2019 - 06.2022
ASM
Kohls Department Store
05.2016 - 04.2019
Sales Lead
Kohls Department Store
07.2015 - 05.2016
Men's Supervisor
Kohls Department Store
11.2013 - 07.2015
Insurance Agent
Bankers Life and Casualty
06.2012 - 11.2013
Manager
Jet's Pizza
10.2003 - 04.2012
High School Diploma -
Cousino High School
Some College (No Degree) - Nutrition
Wayne State University