Laura Sorrell
Greenville,PA
Summary
Experienced in delivering exceptional customer service, dedicated to ensuring smooth operations and efficiently meeting customer needs. Strong focus on teamwork, thriving in fast-paced environments, known for adaptability and reliability. Expertise in overall food and beverage preparation and inventory management while maintaining a friendly and approachable demeanor.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills. Track record of fostering teamwork and enhancing productivity.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin'
08.2024 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
Housekeeper
Marriott
02.2024 - 08.2024
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
Line Cook/Prep Cook
Quality time and carry out
10.2023 - 02.2024
- Cooking
- Prepping food
- Cashing out customers
- Serving food
- Cleaning
- Waiting on tables
Hourly Shift Manager
Blaze Pizza
06.2021 - 10.2023
- Managing the operations of the team
- Overlooking and ensuring a smooth workflow
- Motivating the team and solving problems
- Guiding the team to complete their tasks
- Managing the schedule and delegating tasks to team members
- Ordering truck and counting product
Education
High school diploma -
Riverside High School
Ellwood City, PA06.2023
Skills
- Customer service
- Food service
- Customer engagement
- Food Preparation Experience
- Customer reception and seating
- Waitress Experience (3 years)
- Food Safety
- Restaurant experience
- Time management
- Staff training and development
- Verbal and written communication
- Team management
- Basic level advertising
- Problem-solving
- Team player
Timeline
Barista
Dunkin'
08.2024 - Current
Housekeeper
Marriott
02.2024 - 08.2024
Line Cook/Prep Cook
Quality time and carry out
10.2023 - 02.2024
Hourly Shift Manager
Blaze Pizza
06.2021 - 10.2023
High school diploma -
Riverside High School
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