Laura Steed-Yost
Alliance,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with coworkers and management. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Process Guide/IB Problem Solver/ISS
Lowe's Companies, Inc.
Danville, IL
04.2021 - Current
- Solve any problems related to inbound using Sideline or Edit items to ensure products are ready to stow.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Discussed Amnesty last touch and prevention tips for improved bin etiquette to amazon Associate using HRR Corp.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Updated daily logs with regular shift activities and incident details.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Solve tickets submitted by vendors using ISS and checked inventory and informed them according to it.
- Checked packages and merchandise for damage and notified vendors.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Help pickers packers to meet CPT
- Do audit on 50 associate and coached them on stowing picking and packing using Apollo audits.
- Coached Associate on ME to reduce errors and give them tips for effective stow.
Fulfillment Associate
United Dairy Farmers
Loveland, OH
12.2019 - 01.2021
- Pull, stage and dispense all online orders and make sure members get stuff they order
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Make sure member is satisfied and solve the problem and answer any queries if they have any.
- Drove customer satisfaction by successfully completing all returns quickly.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded 75 orders in customer's vehicle.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consulted with customers on food selections and custom order requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked with over 150 customers daily to fulfill Restaurant orders according to customer needs and inventory availability.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Cashier
Raymour & Flanigan Furniture
East Brunswick, NJ
02.2019 - 07.2019
- Primary role is to assist customers in-store check-out process
- Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
- Guide customer where item located aisle number either store have the product or not
- Explain them how they can save money or apply for credit card
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Customer Service Representative
DFW Airport
City, STATE
04.2018 - 09.2018
- Help passengers get through customs and immigration without facing any trouble
- Guide Passengers by providing information to US Homeland Security in regards to their visa status and items being brought into the country.
- Come up with different ways of making passengers get to their destinations quickly and smoothly.
- Informed travelers about their Flight status, Terminal and Boarding Gate.
- Occasionally, become line coordinator at security checkpoint and guide passengers towards their boarding gate.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Applied Science - Medical Assisting
Bohecker College
Ravenna, OH12.2009
State Board of Cosmetology License -
Raphael’s School of Beauty Culture Inc.
Salem, OH09.2003
High School Diploma -
Mckinley High School
Sebring, OH06.2002
Skills
- Strong Analytical and Problem Solving Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
- Computer Proficiency
- Customer Care/Safety Protocols
- Policy and Procedure Adherence
- Conveyor Systems
- Process Improvement Initiatives
- Problem Identification
Timeline
Process Guide/IB Problem Solver/ISS
Lowe's Companies, Inc.
04.2021 - Current
Fulfillment Associate
United Dairy Farmers
12.2019 - 01.2021
Cashier
Raymour & Flanigan Furniture
02.2019 - 07.2019
Customer Service Representative
DFW Airport
04.2018 - 09.2018
Associate of Applied Science - Medical Assisting
Bohecker College
State Board of Cosmetology License -
Raphael’s School of Beauty Culture Inc.
High School Diploma -
Mckinley High School
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