Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AdministrativeAssistant

Laura Steed-Yost

Alliance,OH

Summary

Dependable associate with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team , company, and customers benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

2
2
years of professional experience

Work History

PG, ISS, Problem Solving, and Stow

Amazon
Akron, OH
10.2022 - Current
  • Help develop training program for Problem solvers.
  • Demonstrated teamwork and reliability, showing up on time with a positive attitude, ready to work each day.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Worked closely with others to tackle challenges, resolve conflicts, and keep work on-track.
  • Listened actively to directions and followed instructions to complete accurate work.
  • Maintained clear and open communication with team members and supervisors, supporting smooth daily operations.
  • Communicated effectively with other departments regarding order status updates.
  • Troubleshooting and resolve problems that an associate with inventory; including printing ASIN labels, damage out products, river tickets, prep, hazmat units, defective units, and adding expiration date to food & health products
  • Diagnosed and troubleshot technical issues with operating systems, applications, networks and peripherals.
  • Make sure MOD, problem solve, ISS is effective and productivity though out the shift to give a good hand off to next shift.
  • Helping track reactive so that it gets done on time, problem solvers floor buffer, and ISS workflow throughout the shift
  • Use Excel to track problem solve issues efficiently and accurately so the workflow gets done
  • Managed the work of 20+ employees, increasing crew efficiency by 80%

Inbound Supports Services

Amazon
Akron, OH
11.2021 - Current
  • Effectively complete Wave PS, researching tickets, cubiscan, hazmat issues, Pallet Building, Binding to go back to stow for catalog availability for sale
  • Help support management and ISS members get the tools they need.
  • Make sure ISS is effective and productivity thoughout the shift.
  • Managed the work of 5+ employees, increasing crew efficiency by 85%
  • Training of new AA's

Problem Solver

Amazon
Akron, OH
10.2021 - Current
  • Identifying, troubleshooting and resolve problems with inventory with proper workflow; including, printing ASIN labels, damage out products, prep, river tickets, hazmat,and adding expiration dates to food and health products
  • Drop zoning units to their proper location
  • Consistently maintained rate in the department
  • Train new associates/Coach and mentor existing associates in problem solve

Fulfillment Associate

Amazon
Akron, OH
09.2021 - Current
  • Operated various material handling equipment such as computers, scanners, printers, conveyors, or lifts.
  • Stowed over 6000 units without quality errors.
  • Inspected merchandise for wear or defects, disposing of damaged items
  • Ensured all work areas clean and orderly to promote efficiency, mitigate risk of accidents, and safety protocols as followed.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Consistently maintained rate in the department
  • Managed work of 10+ employees, increasing crew efficiency by 88%
  • Trained new associates/Coach and mentor existing associates in stow

Virtual Trainer/Away Team

Amazon
Rockford, TN
08.2023 - 09.2023
  • Selected as Ambassador to launch new site.
  • Trained PS, IOL, and ISS Associates
  • Mentored new hires 20+, resulting in stronger staff development and increased productivity.
  • Introduced standardized training for cohesive learning environments
  • Provided guidance and support to new team members as needed.
  • Implemented quips for MOD, IOL, and PS

Trainer/Away Team

Amazon
Canton, MS
07.2022 - 08.2022
  • Selected as Ambassador to launch new site.
  • Mentored new hires 50+, resulting in stronger staff development and increased productivity.
  • Introduced standardized training for cohesive learning environments.
  • Provided guidance and support to new team members as needed.
  • Based on my training results for launch, I was asked to extend my time and train additional associates for critical roles. I rolled out a training program that identifies key players for problem solving for high production sessions such as peak and prime.
  • Launched ISS department from the ground up for Canton, MS by earning the trust of Area managers and operations manager.

Education

Associate of Applied Science - Medical Assisting

Bohecker College
Ravenna, OH
12.2009

High School Diploma -

Mckinley High School
Sebring, OH
06.2002

Skills

  • Calm and Professional under pressure
  • Efficient and detailed oriented
  • Computer Skills
  • Team Member Motivation and relationship building
  • Excellent Verbal and Written Communication
  • Multitasking and Prioritization
  • Complex analytical and problem solving Knowledge
  • Policies and Procedures Adherence
  • Quality Control
  • Knowledge of operating systems
  • Communication platforms

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Virtual Trainer/Away Team

Amazon
08.2023 - 09.2023

PG, ISS, Problem Solving, and Stow

Amazon
10.2022 - Current

Trainer/Away Team

Amazon
07.2022 - 08.2022

Inbound Supports Services

Amazon
11.2021 - Current

Problem Solver

Amazon
10.2021 - Current

Fulfillment Associate

Amazon
09.2021 - Current

Associate of Applied Science - Medical Assisting

Bohecker College

High School Diploma -

Mckinley High School

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Laura Steed-Yost