Laura Talbert
Salisbury,NC
Summary
I’m a driven professional with extensive experience in customer service and team leadership at Randys Bbq. Proven ability in task delegation and conflict resolution, enhancing operational efficiency and customer satisfaction. Skilled in cash handling and training staff to uphold high service standards in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Waitress Supervisor
Randys Bbq
Statesville, NC
05.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on restaurant protocols and service standards
Accountant
Lyon Financial Svc
Mooresville, NC
01.2021 - 04.2025
- Managed financial reporting processes to ensure compliance with accounting standards.
- We were responsible for paying the builder for each completed stage of thieir pool or home improvement project.
Teller
BB&T Bank
Statesville, NC
05.2016 - 12.2020
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cash drawer integrity by performing regular audits and reconciling discrepancies.
- Educated customers on bank products and services to promote financial literacy and engagement.
Cashier Team Lead
Randys Bbq
Troutman, NC
08.2015 - 05.2016
- Supervised daily cashier operations, ensuring efficient service and adherence to company policies.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling processes, including reconciliation of cash drawers at shift end.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Shift Leader Manager
Village Inn Pizza Parlor
Statesville, NC
03.2013 - 06.2015
- Assisted team in daily operations and shift management tasks.
- Monitored employee performance to ensure adherence to company standards.
- Facilitated communication between staff and management during shifts.
- Supported training initiatives for new employees on operational procedures.
Education
High School Diploma -
West Iredell High School
Statesville, NCSkills
- Task delegation
- Complaint handling
- Order accuracy
- Waiting tables
- Strong leadership
- Table management
- Customer service
- Food and beverage service
- Conflict resolution
- Greeting and seating guests
- Worker training
- Cash handling
- Opening and closing procedures
- Payment acceptance
- High volume dining
Timeline
Waitress Supervisor
Randys Bbq
05.2025 - Current
Accountant
Lyon Financial Svc
01.2021 - 04.2025
Teller
BB&T Bank
05.2016 - 12.2020
Cashier Team Lead
Randys Bbq
08.2015 - 05.2016
Shift Leader Manager
Village Inn Pizza Parlor
03.2013 - 06.2015
High School Diploma -
West Iredell High School