Laura Taylor
Summary
Seeking a Customer Service Specialist role, leveraging over 19 years of experience, including a direct previous position in the field. Excelled at Classic Packaging by enhancing workflow efficiency and customer satisfaction;
Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Group Instructor
City of King
03.2024 - Current
- Facilitate group exercise sessions that incorporate chair-based movements to support mobility and well-being in Senior participants.
- Promoted a positive learning environment by establishing clear expectations and maintaining effective classroom management.
Personal Trainer / Group Instructor
YMCA
01.2012 - Current
- Develop customized fitness regimens to accommodate individual client requirements, ensuring sustained participation and engagement.
- Increased client retention by developing customized workout plans and providing consistent progress tracking.
- Enhanced the overall gym atmosphere by maintaining clean, safe, and organized workout areas.
- Cultivated strong relationships with clients through attentive service, leading to numerous referrals for additional business.
Warehouse Handler
UPS
09.2023 - 04.2024
- Oversaw an efficient sorting and handling system, ensuring organized loading of packages for distribution within established timelines.
- Maintained a safe work environment by adhering to safety protocols and promptly addressing hazards.
Customer Service Specialist
Classic Packaging
10.2022 - 09.2023
- Streamlined task workflows, achieving notable improvements in customer satisfaction.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Cross-trained and provided backup support for organizational leadership.
- Managed high call volume while maintaining a courteous and professional demeanor.
Buyer
Arvos Ljunstorm
08.2004 - 10.2019
- Managed procurement processes to ensure consistent availability of manufacturing materials, aligning with production schedules.
- Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
- Developed and improved account relationships.
- Managed and maintained purchase orders and invoices.
- Researched and identified new suppliers and vendors.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
Education
High School Diploma, General Studies -
Wellsville High School
Wellsville, NY06.1986
Skills
- Microsoft Office Products (Word, Excel, Project and Access)
- Expert in Oracle, SAP and Transitioning Between the Two
- Reporting and Documentation Creation and Management
- Contract Negotiation
- Supplier Relationships
- Terms and Conditions Review and Negotiation
- Creation of Measurable Supplier Metrics
- Report Generation
- Report Creation
- Understanding Customer Needs
- Customer Service
- Motivational Interviewing
- Public Speaking
- Computer Skills
- Fast-Paced Work
- Empathy
- Teamwork
- Communication Skills
- Communication
- Technology
- Client Progress Tracking
- Independence
- Interpersonal Skills
- Leadership
- Client Engagement
- Retention
- Feedback
- Time Management
- Multi-tasking
- CRM Software Proficiency
- Active Listening
- Problem-solving
Accomplishments
- Planned and implemented the company-wide rollout of a proactive safety and health target program, partnering with field management and supervisory staff and effectively reduced overall accidents.
Certification
- Certified Health/Life Coach, Health Coach Institute, 2021, Current
- Certified Nutrition Coach, Precision Nutrition, 2019, Current
- NASM Personal Trainer, NASM, 2012, Current
- OSHA 100 Hour Certified, OSHA, 2013
Timeline
Group Instructor
City of King
03.2024 - Current
Warehouse Handler
UPS
09.2023 - 04.2024
Customer Service Specialist
Classic Packaging
10.2022 - 09.2023
Personal Trainer / Group Instructor
YMCA
01.2012 - Current
Buyer
Arvos Ljunstorm
08.2004 - 10.2019
High School Diploma, General Studies -
Wellsville High School