Summary
Overview
Work History
Education
Skills
Timeline
Generic
LAURA TOENISKOETTER

LAURA TOENISKOETTER

Austin,TX

Summary

Creative writer with eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing, including social media copy, email newsletters, and long-form content.

Overview

8
8
years of professional experience

Work History

Sales Email and Chat Specialist

LEGALZOOM.COM, INC
04.2019 - Current
  • Assist and educate customers by translating technical language of legal filings from business formations (LLCs and Corporations), estate planning (Last Wills and Living Trusts), and intellectual properties (copyrights and trademarks) into engaging copy that is easy to understand
  • Coordinated with sales enablement to write and implement automated follow up emails
  • Average of $65,000 in sales each month, including subscription products
  • Represented Email and Chat Team through Voice of Agent feedback meetings with company CEO and COO
  • Assist with training and supervising new members of the chat team to understand tools and best practices for managing chats

Owner/Author

LAURA TEAGAN PUBLISHING
08.2015 - Current
  • Plot, write, edit, and publish mystery novels under a pen name, ranging from 60.000-80,000 words in length (on average)
  • Project plan written content (both books and online content, like blogs) in advance and prioritize projects as needed
  • Manage website as an online home for potential readers to learn more

Customer Care, Chat Specialist

LEGALZOOM.COM, INC
06.2018 - 04.2019
  • Assisted customers through email and chat support to resolve issues regarding business filings
  • Averaged 120-150 email cases a day (team goal averaged to be 75-80 a day) through Salesforce
  • Top Email and Chat Performer in December 2018 and March 2019
  • First Recipient of Quarterly President's Award for Email and Chat Support

Learning Expert

VOLT AT APPLE, INC
06.2017 - 06.2018
  • Share product knowledge with Apple customers customizing the approach based on their technical skill level
  • Received the Customer Satisfaction Award – Q4 2017, Q1 2018 and the Ovation Team Award – Q4 2017, Q1 2018

Account Coordinator

HARRIS MEDIA
05.2016 - 11.2016
  • Planned, strategized, created and executed email fundraising schedules for two sitting Congress members, raising approximately $2,500-$3,500 per month for each candidate, working on multiple deadlines a day
  • Coordinated social media calendars for two Congressional primary candidates and three general race candidates, including
  • Primary Day and General Election Day calendars (calendars were for major platforms like Facebook and Twitter)
  • Ensured timely completion and delivery of website projects to clients, managing design and coding teams to build these projects

Education

Bachelor of Arts - Mass Communication, Public Relations and Advertising, Creative Writing

Sam Houston State University
12.2015

Skills

  • Collaborative Environments
  • Online Chat
  • Call Centers
  • Complex Product Knowledge
  • Customer Relations
  • Sales Quota Achievement
  • Website Copy
  • Project Management
  • Fiction Writing
  • Social Media Content Writing
  • Online chat and email

Timeline

Sales Email and Chat Specialist

LEGALZOOM.COM, INC
04.2019 - Current

Customer Care, Chat Specialist

LEGALZOOM.COM, INC
06.2018 - 04.2019

Learning Expert

VOLT AT APPLE, INC
06.2017 - 06.2018

Account Coordinator

HARRIS MEDIA
05.2016 - 11.2016

Owner/Author

LAURA TEAGAN PUBLISHING
08.2015 - Current

Bachelor of Arts - Mass Communication, Public Relations and Advertising, Creative Writing

Sam Houston State University

Similar Profiles

CREATE PROFILE
LAURA TOENISKOETTER