Laura Torres

• Compiled information from files and research to satisfy information requests.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained visitor log for entering and leaving facility for security purposes.

Maintain a set roster of 120+ clients

Maintain 98% client retention

Communicate closely with Collections,Accounting,Sales, and various other departments

Review contracts and contract disputes

Send out daily payments

Manage both inbound an outbound calls to clients

Actively resolve conflicts in a timely manner

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Made, updated and cancelled reservations for passengers
• Assisted passengers with rescheduling on stranded passengers

Took inbound calls for RCI. Providing excellent customer service to clients seeking time share exchanges

Worked closely with customers to help update and manage their vacations

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Educated customers about billing, payment processing and support policies and procedures.

• Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
• Continuously updated knowledge of industry trends and best practices to ensure the hotel''s housekeeping services remained competitive in the market.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.