Laura Valencia
Jacksonville,FL
Summary
Results-driven professional with a strong background in customer service and medical interpretation. Skilled in managing front desk operations and facilitating clear communication between diverse clients and staff, contributing to enhanced patient care and satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Customer Service Representative
Precision Imaging Center
Jacksonville , FL
08.2024 - 05.2025
- Coordinated appointments and maintained scheduling for staff.
- Answered phone calls and directed inquiries to appropriate personnel.
- Managed front desk operations and greeted visitors warmly.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Spanish Medical Interpreter
LanguageLine
Jacksonville, Florida
02.2024 - 07.2024
- Facilitated clear communication between Spanish-speaking patients and medical staff.
- Interpreted medical terminology accurately during patient consultations and procedures.
- Assisted healthcare providers with understanding patient histories and concerns.
- Collaborated with diverse healthcare teams to ensure effective patient care.
- Translated medical documents from English to Spanish for patient records.
Spanish Tutor
Florida State College at Jacksonville
Jacksonville , FL
05.2022 - 11.2023
- Instructed small groups in Spanish language fundamentals and conversation skills.
- Provided feedback on assignments to improve students' language proficiency.
- Coordinated with faculty to align curriculum with academic standards and goals.
- Assisted students with homework and exam preparation through one-on-one sessions.
- Conducted quarterly assessments to determine progress and establish updated learning goals.
Retail Sales Associate
Windsor Fashions
jacksonville , FL
08.2021 - 02.2022
- Operated cash register and processed transactions efficiently.
- Maintained inventory levels and organized stock on shelves.
- Assisted customers in locating products and answering inquiries.
- Handled returns and exchanges according to company policies.
- Developed relationships with regular customers for repeat business.
- Handled customer complaints in a timely manner.
Education
Associate of Science - Legal Studies
Florida State College
Jacksonville, FLSkills
- Customer service
- Medical terminology
- Bilingual communication
- Data entry
- Appointment scheduling
- Team collaboration
- Store maintenance
- Problem-solving abilities
- Fluent in multiple languages
- Reliability
Timeline
Front Desk Customer Service Representative
Precision Imaging Center
08.2024 - 05.2025
Spanish Medical Interpreter
LanguageLine
02.2024 - 07.2024
Spanish Tutor
Florida State College at Jacksonville
05.2022 - 11.2023
Retail Sales Associate
Windsor Fashions
08.2021 - 02.2022
Associate of Science - Legal Studies
Florida State College