Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Laura Waggoner

Ventnor City

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at PJ Buckets. Recognized for cultivating guest relationships and resolving complaints effectively, contributing to repeat business. Proficient in cash handling and maintaining cleanliness standards, consistently exceeding performance goals in a high-volume environment.

Overview

4
4
years of professional experience

Work History

Server

PJ Buckets
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Contributed to a positive work environment through teamwork, open communication, and proactive problem-solving with colleagues.

Server

Sundaze
04.2024 - 11.2024
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Custards Last Stand.
05.2021 - 08.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Service prioritization
  • Team collaboration
  • Food safety practices

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Animal Care
  • Playing Sports
  • Historical Exploration

Timeline

Server

PJ Buckets
05.2024 - Current

Server

Sundaze
04.2024 - 11.2024

Server

Custards Last Stand.
05.2021 - 08.2021

High School Diploma -

Atlantic City High School

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