Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Wallace

Krum

Summary

Dynamic professional with extensive experience at Dollar Tree Stores, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and improving operational efficiency. Skilled in money handling and decision-making, with a commitment to fostering positive work environments and mentoring staff for professional growth.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Dollar Tree Stores
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Professional House Cleaner

Self Employed
01.2005 - Current
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Wiped walls, decoration, and appliances.
  • Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
  • Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.

Cashier

Dollar Tree Stores
06.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Krum Highschool
Krum, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Negotiation
  • Scheduling and planning

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Dollar Tree Stores
01.2024 - Current

Cashier

Dollar Tree Stores
06.2023 - 01.2024

Professional House Cleaner

Self Employed
01.2005 - Current

GED -

Krum Highschool

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Laura Wallace