Laura Walters
Chester,PA
Summary
Dedicated and personable Customer Service Representative with a strong track record of resolving customer concerns, improving satisfaction surveys, and supporting high‑volume service environments. Known for clear communication, patience, and the ability to turn challenging interactions into positive outcomes. Seeking to bring strong problem‑solving and relationship‑building skills to a customer‑focused team.
Overview
20
20
years of professional experience
Work History
Courier/CSA
Federal Express
West Chester, PA
08.2025 - Current
- Delivered packages efficiently to various locations within designated routes.
- Inspected shipments for accuracy and quality before transport.
- Maintained vehicle cleanliness and performed routine safety checks.
- Communicated with dispatch regarding delivery status and route updates.
- Followed safety protocols during loading and unloading of cargo.
- Managed time effectively to meet delivery deadlines consistently.
- Utilized handheld devices for tracking shipments and confirming deliveries.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured all packages were properly labeled and sealed.
Customer Service Representative
Federal Express
Newark, Delaware
11.2021 - 11.2024
- Assisted customers with inquiries and provided accurate shipping information.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Efficient with Genesis imaging.
- Customer service traces.
Package Handler
Federal Express
Linwood, Pennsylvania
06.2017 - 11.2021
- Loaded and unloaded packages from delivery trucks efficiently.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Maintained a clean work environment by removing debris from the loading dock area.
- Collaborated with team members to optimize sorting processes and improve overall efficiency.
- Assisted in loading delivery trucks with prepared packages.
Certified Nursing Assistant
Whitehorse village
Norristown, Pennsylvania
07.2012 - 10.2017
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records.
- Ensured cleanliness and safety of resident areas and equipment.
- Communicated effectively with residents, families, and healthcare team members.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
Medical Technician
Maris Grove Retirement Community
Glen Mills, Pennsylvania
06.2006 - 10.2012
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Maintained organized records of patient interactions and care plans to support healthcare team efficiency.
- Recorded all test results in patient files according to hospital policies and procedures.
- Conducted routine health assessments for residents in retirement community.
- Maintained medical equipment and ensured proper functioning.
- Assisted residents with medication management and adherence.
Education
High School Diploma -
Interboro High School
Prospect Park06-1989
Skills
- service orientation
- Active listening
- Time Management
- Complex Problem Solving
- Judgement and Decision Making
- Team Player
Timeline
Courier/CSA
Federal Express
08.2025 - Current
Customer Service Representative
Federal Express
11.2021 - 11.2024
Package Handler
Federal Express
06.2017 - 11.2021
Certified Nursing Assistant
Whitehorse village
07.2012 - 10.2017
Medical Technician
Maris Grove Retirement Community
06.2006 - 10.2012
High School Diploma -
Interboro High School