Eaglesoft
Laura Webber
Round Lake,IL
Summary
Director of Operations with 15+ years of expertise in dental practice management and leadership, excelling in administrative coordination and operations oversight. Demonstrated success in strategic planning, analytics, and leadership development, effectively transforming underperforming teams into high achievers. Committed to streamlining systems and processes by focusing on innovative solutions and operational excellence.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Director of Operations
Village Green Dentistry
12.2009 - Current
- Optimized practice performance through comprehensive budget and revenue enhancement strategies, driving substantial operational efficiency improvements increasing production 20% or more annually.
- Streamlined cross-departmental workflow and implemented automated systems, reducing administrative overhead while maintaining 98%-100% patient account collections.
- Spearheaded data-driven business strategies, across multiple dental practices, focusing on analyzing KPIs, achieving financial goals and maintaining an average EBITDA of 30%.
- Controlled overhead by creating and monitoring budgets
- Managed daily operations of multiple busy dental offices and departments ensuring efficient execution of tasks to maximize profitability.
- Served as a liaison between dentists and executives to establish smooth communication and understanding of P&L statements, EBITDA, and projected growth
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Provided human resources (HR) support by coaching employees and assisting with career development to streamline integration with best practices, increasing operational performance
- Recruited, hired, and trained team members, working to achieve individual and team goals through formalized training plans, coaching, and performance management.
Operations and Management Coach
Imagen Dental Partners
09.2021 - Current
- New team member onboarding and training to create a seamless transition for growing practices.
- Analyzed financial reports to identify areas for improvement or cost-reduction opportunities
- Provided leadership and guidance to team members, facilitating professional growth opportunities within the organization.
- Increased team productivity with effective communication strategies and regular progress meetings.
- Conducted training virtually, in-person, and blended learning sessions.
- Transformed underperforming teams into top performers through comprehensive coaching and development programs by diagnosing conflict affecting morale or productivity, then implementing appropriate solutions.
Education
Bachelor of Arts -
Grand Valley State University
Certification
- HIPAA & OSHA Certification
- Lean Six Sigma Green Belt (SSGI)
- Business Consulting Certification (SSGI)
Accomplishments
- Collaborated with teams of 15-20 in the development of an assisted hygiene program in order to increase access to patient care by 50%.
- Boosted practice production and controlled financials to become the top 10 most profitable office in 2024.
- Increased employee satisfaction by approximately 85% with consistent 1:1s, encouraging growth, and providing individual performance support.
- Decreased patient A/R $85,000 within 6 months of hire by creating structured payment plans and financial protocols
Skills
- Leadership Development
- Operational Efficiency
- Team Management
- Program Development
- Operations Management
- Strategic Planning
- Critical Thinking
- Budget Management
- Problem-Solving
- HR Management
- Process Improvement
- Customer Relationship Building
Software
Vyne Dental
NexHealth
RevenueWell
Curemint
Concur
Liine
TSI/SmartCollect
Overjet
Microsoft 365
Smartsheet
Clearent
UKG
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balancePaid time off401k matchLanguages
English
Native or Bilingual
Timeline
Operations and Management Coach
Imagen Dental Partners
09.2021 - Current
Director of Operations
Village Green Dentistry
12.2009 - Current
Bachelor of Arts -
Grand Valley State University
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