Laura Webster
Sturgis,MI
Summary
Accomplished business owner and Certified Nursing Assistant with a proven track record in enhancing customer satisfaction and patient care at Redz Custom Cleaning. Skilled in relationship building and small business operations, demonstrating exceptional attention to detail and teamwork. Achieved repeat business through effective leadership and customer service management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level certified nursing assistant position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner
Redz Custom Cleaning
01.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Certified Nursing Assistant
Borgess Nursing Home
01.2009 - 01.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Laurels of Sandy Creek
01.2007 - 01.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Alegra Staffing
01.2000 - 01.2004
- Improved patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Served as a dependable resource to both nursing and administrative staff by consistently maintaining a professional demeanor and strong work ethic in all areas of patient care.
- Participated in ongoing professional development opportunities to maintain current knowledge of best practices in patient care.
- Communicated effectively with diverse populations, demonstrating cultural sensitivity and empathy when addressing individual needs.
Certified Nursing Assistant
Hillside Manor Nursing Home
01.1995 - 01.2000
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Martin Luther King Nursing Home
01.1992 - 01.1995
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Parchment High School
Kalamazoo, MISkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Attention to Detail
- Teamwork and Collaboration
- Team Leadership
- Customer Service Management
- Effective leader
- Goal Setting
- Employee Relations
Certification
- CNA - Certified Nursing Assistant
Timeline
Owner
Redz Custom Cleaning
01.2013 - Current
Certified Nursing Assistant
Borgess Nursing Home
01.2009 - 01.2014
Certified Nursing Assistant
Laurels of Sandy Creek
01.2007 - 01.2009
Certified Nursing Assistant
Alegra Staffing
01.2000 - 01.2004
Certified Nursing Assistant
Hillside Manor Nursing Home
01.1995 - 01.2000
Certified Nursing Assistant
Martin Luther King Nursing Home
01.1992 - 01.1995
High School Diploma -
Parchment High School
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