Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Provided positive first impressions to welcome existing, new and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Consultant
Self-employed
DFW Metroplex, TX
11.2011 - 03.2015
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Consultant
ManpowerGroup
Dallas, TX
10.2004 - 08.2010
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities. Clients included McAfee, Citgo Oil, EDS, along with other oil & gas companies
Supported clients with business analysis, documentation and data modeling.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC