Summary
Overview
Work History
Education
Skills
References
Certification
Training
Timeline
Generic

Laura Werner

Indianapolis,IN

Summary

Experienced professional with a strong background in sales and customer service. Skilled at building client loyalty, resolving challenges creatively, and working independently to achieve goals. Bringing strong communication abilities and a customer-focused approach to deliver effective solutions and drive business success.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Independent Agent

Aflac
04.2016 - Current
  • Business to Business Supplemental Insurance Sales
  • Scheduling Appointments
  • Explaining to individuals and business owners our product and how it can benefit them
  • Explaining the Claim process
  • Follow up and great customer service

Customer Service Account Manager

International Metals Processing
Indianapolis, IN
10.1997 - 01.2016
  • Managed 50% of total customer accounts
  • Directed production scheduling meetings to prioritize customer orders
  • Expedited Customers orders as needed
  • Controlled Inventories
  • Direct contact with shipping and receiving personnel
  • Contacted truck companies and scheduled trucks
  • Controlled outside processing of customer orders
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Served as the main liaison between customers, sales team and production staff
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Sales Manager

Sears
Indianapolis, IN
05.1993 - 10.1997
  • Contributing member of 9-person staff responsible for total operations of store
  • Directed 22-35-person sales force in home fashions, men’s, women’s and children’s apparel and shoe department
  • Successfully trained sales force regarding product knowledge, selling skills and customer service
  • Maintained store presentation
  • Motivated a diverse group of individuals to accomplish set goals in a timely manner

Visual Sales Manager/Sales Manager/ Maintenance

Sears
Elizabethtown, KY
10.1989 - 05.1993
  • Contributing member of 7-person staff responsible for total operation of store
  • Maintained store presentation, signing standards and seasonal decoration updates
  • Maintained computer system and heating and cooling energy management system
  • Hired personnel to receive and assemble all fixtures, stocking and setting floor plans for grand opening of new store

Visual Associate/ Sales Associate

Sears
Indianapolis, IN
05.1981 - 10.1989

Education

Some College (No Degree) -

IUPUI, Indiana Business College

Skills

  • Communication skills
  • Self-directed work ethic
  • Customer relationship management
  • Problem solving
  • Active listening
  • Inventory protection
  • Product education
  • Time management

References

References upon request

Certification

  • Health and life license

Training

  • Health and Life Indiana insurance license
  • Sales Management
  • Goal Setting and Time Management
  • Business Mathematics
  • Recruiting Strategies and Quality Interviewing
  • Business Ethics
  • Team Building: Exercise in leadership

Timeline

Independent Agent

Aflac
04.2016 - Current

Customer Service Account Manager

International Metals Processing
10.1997 - 01.2016

Sales Manager

Sears
05.1993 - 10.1997

Visual Sales Manager/Sales Manager/ Maintenance

Sears
10.1989 - 05.1993

Visual Associate/ Sales Associate

Sears
05.1981 - 10.1989

Some College (No Degree) -

IUPUI, Indiana Business College

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