Laura Wheeldon
Lake City
Summary
Dynamic Business Manager with a proven track record in streamlining processes and enhancing operational efficiency. Expertise in team collaboration and customer service, delivering measurable improvements in client satisfaction and employee motivation.
Overview
17
17
years of professional experience
Work History
Business Manager
LHC Group
Lafayette
09.2019 - Current
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Streamlined operational processes and systems to enhance efficiency and reduce costs.
- Oversaw budget management and financial reporting for operational efficiency.
- Utilized data analytics to inform decision-making and identify areas for improvement.
- Coordinated with HR to recruit, train, and retain top talent, ensuring a high-performance team.
- Coordinated staff training programs to enhance team performance and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recommended process improvements that would reduce costs while increasing productivity.
- Communicated client priorities, delivering presence and business objectives.
- Cultivated a positive organizational culture and work environment to motivate employees.
- Provided mentorship to junior staff to enhance their skills and performance., fostering a collaborative and supportive work environment.
- Collaborated with healthcare providers to improve patient care initiatives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Reviewed employee evaluations and proposed enhancements.
- Provided training sessions for employees on new software systems used in business operations.
- Provided training sessions for employees on new software systems used in business operations.
Scheduling Manager
Urology Medical, INC
Lake City
12.2009 - 10.2019
- Managed appointment systems and ensured timely patient access to care.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Developed standard operating procedures for efficient appointment management.
- Developed effective scheduling processes to achieve production objectives.
- Collaborated with healthcare providers to resolve scheduling conflicts promptly.
- Executed various clerical duties to support office operations and maintain organization.
- Analyzed patient flow data to enhance clinic operations and service delivery.
- Implemented communication strategies to improve patient reminders and confirmations.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Scheduled and confirmed customer appointments to ensure timely service.
- Monitored office supplies to replenish needed inventory before depletion.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Processed and transmitted important documents for patient and client records management.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of physicians.
Education
Master of Arts - Healthcare Administration
William Woods University
Fulton, MO08-2024
Bachelor of Science - Psychology
Regent University
Virginia Beach, VA05-2019
Skills
- Budget management
- Financial oversight
- Data collection
- Performance evaluation
- Business administration
- Operational oversight
- Operational compliance
- Client relationship management
- Customer service
- Team leadership
- Coaching
- Recruiting and hiring
- Staff training
- Time management
- Effective communication
- Cross-functional communication
- Decision-making
- Problem solving
- Issue resolution
- Conflict resolution
- Analytical thinking
- Employee motivation
Timeline
Business Manager
LHC Group
09.2019 - Current
Scheduling Manager
Urology Medical, INC
12.2009 - 10.2019
Master of Arts - Healthcare Administration
William Woods University
Bachelor of Science - Psychology
Regent University