Laura White
Boynton Beach,FL
Summary
Substantial experience and outstanding skills in customer service. Accustomed to working in a fast-paced environment with the ability to think quickly and successfully handle difficult situations. Team leader with Supervisory and Managerial Skills. Superb interpersonal skills and the ability to work well with others, in both supervisory or support staff roles.
Overview
13
13
years of professional experience
Work History
FOH/Bar Manager
Deck 84
05.2021 - Current
- Manage LBW purchasing and inventory control to ensure sufficient levels of high-quality product and keeping cost in line
- Process and code liquor invoices
- Uniform and glassware purchasing and inventory
- Hire, train, and supervise all FOH staff
- Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability
- Monitor compliance with safety, sanitation, and food/beverage preparation standards
- Ensuring all guests receive extraordinary service and all their wants and needs are met
- Delegating nightly/weekly side-work for bartenders and servers.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bar Manager
Rocco’s Tacos & Tequila Bar
05.2017 - 01.2021
- Manage LBW purchasing and inventory control to ensure sufficient levels of high-quality product and keeping cost in line
- Process and code liquor invoices
- Uniform and glassware purchasing and inventory
- Hire, train, and supervise all FOH staff
- Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability
- Monitor compliance with safety, sanitation, and food/beverage preparation standards
- Ensuring all guests receive extraordinary service and all their wants and needs are met
- Delegating nightly/weekly side-work for bartenders and servers.
Assistant General Manager/Bar Manager
Cabo Flats
01.2015 - 01.2017
- Hire, train, supervise, and schedule FOH and BOH staff
- Manage LBW purchasing and inventory control to ensure sufficient levels of high-quality product and keeping cost in line
- Coordinate with Executive Chef to plan special menu items
- Monitor compliance with safety, sanitation, and food preparation standards
- Develop and revise service procedures to optimize workflow
- Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability at multiple locations.
Premium Billing Representative II
Fallon Community Health Plan
01.2012 - 12.2014
- Develop rapports with internal and external customers by processing requests and client appointments
- Ensure integrity of accounts through internal reporting, processes, reconcile, and audit the premium billed and paid of employer groups, individual consumers, and Medicare members
- Process and validate the accuracy of premium invoices
- Analyze account receivables and abide by the collection process
- Responsible for the maintaining of policy and procedure manual, training of new hires and cross training of department
- Prepare monthly and quarterly reports for clients
- Collecting payments, posting payments to customer accounts
- Processing adjustments such as payment transfers, refunds, and write-offs.
Customer Service Advocate
People’s United Banks
01.2011 - 01.2012
- Completed accurate cash audits of transactions daily
- Cash checks after ensuring that signatures are verified and all proper identification protocols have been followed
- Responsibly ensured that customers’ loan information is processed and maintained appropriately
- Created a clean and efficient work environment to allow for streamlining work duties without incident
- Created and analyzed process flows of best practices that were used for training of new hires
- Researched various account discrepancies including bad checks, invalid postings, deposit and withdrawal issues, and loan payment receipts
- Maintained a high level of customer satisfaction and efficiency.
Education
Business Administration -
Quinsigamond Community College
Worcester, MABusiness Administration
Palm Beach State University
Boca Raton, FLSkills
- Equipment Maintenance
- Strategic Oversight
- Aloha POS
- Legal Compliance
- Labor Cost Controls
- Cocktail Knowledge
- Supplier Contract Negotiation
Other
- Microsoft Word
- Excel
- PowerPoint
- OnePOS
- Micros
- Hotschedules
- Toast
- Sling
- SpotON
- Maitre D
Timeline
FOH/Bar Manager
Deck 84
05.2021 - Current
Bar Manager
Rocco’s Tacos & Tequila Bar
05.2017 - 01.2021
Assistant General Manager/Bar Manager
Cabo Flats
01.2015 - 01.2017
Premium Billing Representative II
Fallon Community Health Plan
01.2012 - 12.2014
Customer Service Advocate
People’s United Banks
01.2011 - 01.2012
Business Administration -
Quinsigamond Community College
Business Administration
Palm Beach State University
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