Madison Jones
Lake Worth
Summary
Proven leader in customer service and multitasking, honed at BurgerFi and Deck 84. Excelled in guest engagement and effective communication, training team members and enhancing dining experiences. Demonstrated patience, empathy, and a commitment to excellence, significantly improving team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Deck 84
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
FOH Team Lead
BurgerFi
02.2022 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Arts - Business Administration
Florida Atlantic University
Boca Raton, FL05-2026
High School Diploma -
Park Vista High School
Lake Worth, FL05-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Guest engagement
- Food running
Certification
Food Handler Certficate
Timeline
Hostess
Deck 84
08.2024 - Current
FOH Team Lead
BurgerFi
02.2022 - 08.2024
Food Handler Certficate
Bachelor of Arts - Business Administration
Florida Atlantic University
High School Diploma -
Park Vista High School
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