Laura Wilbur

Work History

Real Estate Agent – Realtor

FATHOM REALTY & RE/MAX FOUR CORNERS

01.2017 - Current

Assist clients in buying, selling, or renting properties.
Build and maintain strong relationships with buyers, sellers, and investors to encourage repeat and referral business.
Conduct client consultations to assess needs, preferences, and financial capabilities.
Conduct comparable market analyses (CMA) to determine property value and provide pricing strategies.
Monitor market trends, property values, and local economic factors to provide informed guidance.
Create and implement marketing strategies to promote properties, including staging, photography, and digital/print advertising.
List properties on Multiple Listing Services (MLS) and various online platforms to reach a broad audience.
Organize and host open house events and private showings to showcase properties.
Prepare and review legal documents, including purchase agreements, contracts, and disclosures.
Coordinate with escrow officers, lenders, title companies, and attorneys to ensure a smooth closing process.
Track and manage contingency deadlines, inspections, and appraisal processes.
Negotiate purchase agreements, contracts, and counteroffers on behalf of clients.
Advocate for clients during pricing, repair requests, and other negotiations to achieve favorable outcomes.
Educate clients on local and federal regulations, legal disclosures, and contract terms.
Ensure all real estate transactions comply with applicable laws and ethical standards.
Serve as a point of contact for clients throughout the buying or selling process, providing updates and answering questions.
Resolve client concerns and address issues promptly to maintain trust and satisfaction.
Maintain accurate records of all client interactions, transactions, and property details.
Stay organized by managing calendars, contracts, and task lists.
Build a network of real estate professionals, such as mortgage brokers, inspectors, and appraisers, to support client needs.
Attend industry events, conferences, and local community activities to generate leads and expand business opportunities.
Stay up-to-date with market trends, new technologies, and real estate best practices.
Complete ongoing education to maintain real estate licensing and certifications.

Digital Strategic Account Manager III

Rackspace Managed Hosting

12.2014 - 07.2016

Manage a portfolio of 50 digital agencies under the WPP umbrella, contributing to $500K in Monthly Recurring Revenue (MRR).
Serve as the primary point of contact for agencies, acting as a liaison between the agency and Rackspace’s support teams to address technical, system administration, and specialized support needs.
Lead the delivery of pre- and post-sales services, providing strategic guidance to ensure agencies’ goals and expectations are met.
Develop and execute customer retention strategies, addressing client concerns and defining effective customer engagement plans to build long-term partnerships.
Coordinate with internal teams—including sales, field service, order processing, and accounting—to resolve inquiries related to order status, production, delivery, and billing.
Drive exceptional service delivery by managing responses with speed and accuracy, ensuring all client concerns are promptly resolved.
Regularly review and manage customer SLAs to ensure performance targets are achieved and maintained.
Direct technical resources to address and resolve customer problems, ensuring escalations are managed efficiently.
Oversee the renewal process for customer contracts, maintaining continuity of service and identifying opportunities for account growth.

Channel Enablement Program Manager II

Rackspace Managed Hosting

07.2014 - 11.2014

Develop, execute, and manage Channel Sales Enablement strategy by collaborating closely with sales leadership and sales organization to understand desired aptitude and skill sets for partner sales representatives.
Align training programs with company objectives by working closely with the business units to ensure messaging is appropriate for channel consumption.
Ensure global execution of channel sales enablement programs by working closely with the Partner Account Manager in each specialization.
Work closely with Legal and Creative Services to ensure courseware content is relevant to channel partners and meets the desired outcomes of the training.
Develop and communicate a Global Channel Sales Enablement methodology that aligns with the internal processes.
Manage the Onboarding Program for newly recruited partners, including the processes, and collateral, and overall success of the onboarding program.
Provide recommendations to senior leadership for Partner Account Managers and Sales Representatives development and development of new programs.

Channel Account Manager II

Rackspace Managed Hosting

01.2013 - 07.2014

Sell Rackspace products and services through indirect sales channels, consistently achieving or exceeding revenue targets.
Serve as the primary liaison for channel partners, addressing sales-related issues and ensuring seamless collaboration to drive mutual success.
Perform sales activities within an assigned geographic area or product line, including identifying opportunities, developing solutions, and closing moderately complex deals.
Manage tactical aspects of partner relationships while contributing to strategic planning to optimize sales performance and long-term growth.
Conduct meetings with prospective customers to identify their needs, delivering tailored sales presentations that align company solutions with client objectives.
Leverage in-depth knowledge of Rackspace’s offerings to educate partners on new or enhanced products and services, ensuring effective representation in the market.
Maintain accurate sales records and prepare detailed reports to track performance, identify trends, and support data-driven decision-making.
Negotiate volume sales and bulk discount agreements to drive partner satisfaction and maximize revenue potential.
Foster strong, ongoing relationships with partners through regular contact via phone and on-site visits, ensuring satisfaction and sustained collaboration.

Account Manager II

Rackspace Managed Hosting

03.2009 - 11.2011

Retain, strengthen, and grow client relationships by delivering exceptional service and providing consultative solutions tailored to their needs.
Establish and maintain efficient procedures to manage all assigned accounts in an organized and professional manner.
Drive revenue growth by identifying opportunities to expand existing business while ensuring client satisfaction through high-quality service delivery.
Oversee multiple projects, including new customer implementations, customer migrations, and account growth initiatives, ensuring timely execution across various timelines.
Lead contract and renewal negotiations to secure favorable terms for both clients and the organization.
Manage invoices, contracts, proposals, and renewals with accuracy and attention to detail, ensuring seamless account operations.
Contribute to team development by participating in the interview and hiring process, selecting candidates aligned with organizational goals.
Independently managed an account portfolio generating $400K in Monthly Recurring Revenue (MRR), maintaining strong client relationships and growth.
Conduct implementation calls, plan and lead customer visits, and deliver onboarding solutions that align with client objectives.
Analyze implementation workflows, escalation procedures, and training needs to identify opportunities for service delivery enhancements and value-added support.

Account Coordinator

Rackspace Managed Hosting

07.2007 - 01.2009

Collaborate with customers, sales teams, and support representatives to address pre-sales and post-sales service needs.
Handle customer requests by creating and managing tickets for returns (RMA), servicing, and product exchanges.
Provide direct customer updates regarding contract statuses, service requests, and delivery schedules in a timely manner.
Record, track, and report the status of equipment returns, repairs, replacements, sales orders, and deliveries to ensure transparency and efficiency.
Manage new contracts for existing installed bases, ensuring accuracy and alignment with customer requirements.
Assist Account Managers by preparing daily reports and offering detailed updates to facilitate decision-making.
Oversee and provision all new server builds, ensuring compliance with contractual agreements and customer specifications.
Collaborate with the Data Center to monitor the progression of customer requests and maintain up-to-date customer records.
Act as a liaison between customers and internal Rackspace departments to plan and coordinate maintenance calls.
Schedule and assign appropriate personnel for implementation and quality assurance checks of new devices.
Ensure service information is organized and accessible by sorting and filing relevant documents and forms.

SMB Sales Representative

Rackspace Managed Hosting

01.2006 - 07.2007

Proactively generated leads and closed sales opportunities within the IT industry, consistently exceeding monthly targets.
Created and maintained detailed customer records using electronic and paper-based file management systems to ensure accurate and accessible information.
Conducted outbound calls, managed prospect lists, handled data entry, and followed up on leads to drive sales pipeline growth.
Identified decision-makers, assessed client needs and strategic goals, and presented tailored solutions via phone, email, or on-site visits.
Successfully negotiated contract terms and pricing to secure mutually beneficial agreements.
Coordinated and conducted regular client meetings to build relationships, uncover new opportunities, and foster ongoing collaboration.
Demonstrated a strong track record of surpassing monthly sales goals and contributing to overall business growth.

Summary

Overview

Work History

Real Estate Agent – Realtor

Digital Strategic Account Manager III

Channel Enablement Program Manager II

Channel Account Manager II

Account Manager II

Account Coordinator

SMB Sales Representative

Education

Bachelors - Business Management

Skills

Training

Personal Information

Classes Completed

Timeline

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