Laura Yates
Portland,OR
Summary
Results-driven Station Manager with expertise in strategic task management and workflow efficiency improvement. Proven track record in enhancing client loyalty and overseeing freight operations.
Licensed Customs Broker with background in compliance over 20 years import experience
Overview
18
18
years of professional experience
1
1
Certification
Work History
Station Manager
DHL Global Forwarding
03.2024 - 04.2026
- Streamlined daily processes to ensure punctual shipments while upholding company policy compliance.
- Analyzed operational requirements and coordinated staff schedules to maximize workforce efficiency and meet business needs.
- Analyzed and refined existing workflows to achieve faster transit times and improved operational effectiveness.
- Oversaw adherence to quality standards, conducting regular audits to ensure compliance with regulations.
- Analyzed operational data to identify trends and recommend strategic adjustments for performance improvement.
- Developed strong relationships with clients, ensuring high levels of satisfaction and retention.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
Customs Brokerage Manager /Import Department Manager
OIA Global Logistics
05.2018 - 02.2024
- Led brokerage operations, optimizing logistics processes to enhance service delivery and client satisfaction.
- Developed and implemented strategic initiatives to improve operational efficiency within brokerage team.
- Mentored junior staff, providing training on industry best practices and compliance regulations.
- Analyzed market trends to forecast demand, adjusting strategies for optimal resource allocation.
- Managed risk exposure by implementing robust compliance measures and adhering to industry regulations.
- Secured lasting business relationships by providing exemplary customer service and support to clients.
Station Manager
Mid-America Overseas, Inc.
09.2008 - 05.2018
- Implemented process improvements, streamlining workflows to increase productivity.
- Developed training programs for staff, enhancing skills and operational knowledge.
- Analyzed performance metrics, identifying trends to inform strategic decision-making.
- Established strong relationships with clients, facilitating effective communication and service delivery.
- Led cross-functional teams in executing initiatives that improved service quality and client satisfaction.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
Education
Accounting / Logistics
Portland State University
Portland, ORSkills
- Talent recruitment
- Operating procedures
- Budget development
- Customer retention
- Staff training and development
- Transportation management
- Effective communication
- Customer service
- Problem-solving
- Attention to detail
Certification
Licensed US Customs Broker
- License - since 2016
Timeline
Station Manager
DHL Global Forwarding
03.2024 - 04.2026
Customs Brokerage Manager /Import Department Manager
OIA Global Logistics
05.2018 - 02.2024
Station Manager
Mid-America Overseas, Inc.
09.2008 - 05.2018
Accounting / Logistics
Portland State University