Laura Youngdahl
Ramsey,MN
Summary
Highly motivated individual who has many skills that are essential for the workforce. Very outgoing, empathetic, and not afraid to take on a challenge. Possesses natural abilities to understand and work with others. Expert in time management and working in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Maple Grove, MN
03.2023 - Current
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Manages, delegates and coordinates tasks to up to 10 baristas on shift.
Assistant Manager
Chanticlear Pizza
Oak Grove, MN
03.2017 - 06.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Successfully delivered the customer service experience to 100+ customers each day.
Seasonal Food Service Worker
Blue Moon Dine-In Theater
Falcon Heights
08.2021 - 05.2022
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Seasonal Entertainer
Mid Minnesota Entertainment
Wyoming, MN
08.2019 - 11.2021
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Researched roles by reading material or shadowing people similar to portrayed character.
Education
High School Diploma -
Saint Francis High School
Saint Francis, MN06.2020
Skills
- Customer Service
- Time Management Skills
- Inventory Management
- Operations Management
- Conflict Resolution
- Detail Oriented
Accomplishments
-Won Starbucks Partner of the Quarter in January 2024
Certification
-Safe Food Training (Issued in June 2022)
Likes and Dislikes
Likes
- Cats
- Books
- Purple
- Communication
Dislikes
- Traffic
- Messy Spaces
- Long Movies
- Snow
Timeline
Shift Supervisor
Starbucks
03.2023 - Current
Seasonal Food Service Worker
Blue Moon Dine-In Theater
08.2021 - 05.2022
Seasonal Entertainer
Mid Minnesota Entertainment
08.2019 - 11.2021
Assistant Manager
Chanticlear Pizza
03.2017 - 06.2022
High School Diploma -
Saint Francis High School