Laura Ann Carr
Louisville,KY
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting company efficiency, notably at Cox's Smokers Outlet. Expert in team management and customer service, adept at fostering client loyalty and streamlining operations. Increased profitability through innovative strategies, demonstrating exceptional team leadership and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
CSR
Cox's Smokers Outlet
05.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
General Manager
The Golden Nugget Tavern
01.2021 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Co Teacher
New Albany Floyd County Schools
08.2014 - 02.2019
- Fostered critical thinking skills in students through problem-solving activities and real-world applications of concepts taught in class.
- Utilized data-driven decision-making processes to inform instructional strategies and improve overall student achievement levels in the classroom.
- Boosted parent-teacher collaboration by maintaining open lines of communication and conducting regular meetings to discuss student progress.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Increased student participation through group projects, presentations, and interactive learning exercises.
- Promoted a positive learning environment by establishing clear expectations and encouraging respectful behavior among students.
- Improved overall classroom performance with consistent evaluations, feedback, and tailored support for individual needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Bachelor of Science - Elementary Education
Indiana University South Bend
South Bend, IN05.2014
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Team Management
- Store Opening and Closing
Timeline
CSR
Cox's Smokers Outlet
05.2024 - Current
General Manager
The Golden Nugget Tavern
01.2021 - 05.2024
Co Teacher
New Albany Floyd County Schools
08.2014 - 02.2019
Bachelor of Science - Elementary Education
Indiana University South Bend
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