Laura Ann Johnson
Soddy Daisy,TN
Summary
Certified Clinical Medical Assistant (CCMA) with over 10 years of experience in diverse medical environments, dedicated to enhancing patient care through exceptional communication and problem-solving skills. Seeking a challenging role that leverages extensive education and hands-on experience while providing opportunities for travel. Proven expertise in ensuring efficient operations and consistently delivering a positive patient experience, with a strong ability to address diverse needs and situations with professionalism and compassion. Authorized to work in the U.S. for any employer and open to relocation to join a dynamic team.
Overview
10
10
years of professional experience
Work History
Certified Clinical Medical Assistant
Erlanger Medical Center
Chattanooga, TN
07.2025 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Managed medical records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
Certified Clinical Medical Assistant
Mountain Bend Medical
Dunlap, TN
01.2021 - 06.2025
- Assisted in performing patient intake and medical history documentation.
- Administered immunizations and collected lab specimens for testing.
- Coordinated patient scheduling and follow-up appointments effectively.
- Educated patients on treatment plans and medication instructions clearly.
- Maintained accurate electronic health records using EHR systems efficiently.
- Streamlined inventory management for medical supplies, reducing waste significantly.
- Collaborated with multidisciplinary teams to enhance patient care delivery and streamline workflows.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Certified Clinical Medical Assistant
UT Erlanger Dermatology
Chattanooga, TN
07.2016 - 01.2021
- Administered patient care and assisted physicians with examinations and procedures.
- Managed medical records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
- Coordinated patient appointments, optimizing scheduling for efficiency and minimal wait times.
- Educated patients on treatment plans, medications, and preventive health measures to enhance understanding.
- Streamlined front office operations by implementing electronic health record systems, improving workflow efficiency.
- Collaborated with healthcare teams to develop patient-centered care plans that address individual needs effectively.
- Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages in patient care resources.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
Education
Associate of Science - Human Services Specialist
Chattanooga State Community College
Chattanooga, TNCertified in Clinical Medical Assistant - Nursing Assistance
Healthcare Academy of Allied Health Careers
Chattanooga01.
Bachelor of Science - Organizational Management
Covenant College
Lookout Mountain, GASkills
- Compassionate patient assistance
- Triage
- Service excellence
- Medical Terminology
- Anatomy Knowledge
- HIPAA compliance
- Venipuncture expertise
- Inventory management
- Adaptable and flexible
- BLS Certified
- First aid
- Reliable team player
- Professional bedside manner
- Customer service
- Vital sign monitoring
Timeline
Certified Clinical Medical Assistant
Erlanger Medical Center
07.2025 - Current
Certified Clinical Medical Assistant
Mountain Bend Medical
01.2021 - 06.2025
Certified Clinical Medical Assistant
UT Erlanger Dermatology
07.2016 - 01.2021
Associate of Science - Human Services Specialist
Chattanooga State Community College
Certified in Clinical Medical Assistant - Nursing Assistance
Healthcare Academy of Allied Health Careers
Bachelor of Science - Organizational Management
Covenant College