Laura Gordon
Lafayette,LA
Overview
12
12
years of professional experience
Work History
Laboratory Manager
KB International LLC
Lafayette, LA
01.2017 - Current
- Started with the company as a laboratory tech before becoming the laboratory manager.
- Maintains compliance with all laboratory, company and legal regulations.
- Oversees documentation and reporting requirements with an accurate and efficient mindset.
- Manages equipment, building areas and inventory to keep facility running at peak levels.
- Establishes and manages quality control program covering all laboratory activities.
- Performs application tests to evaluate new and/or commercial drilling fluid products in their target applications.
- Performs standardized viscosity tests to determine the relative performance of new and commercial drilling fluid products.
Administrative Assistant
Dr. Richard B. Feucht, II, M.D., LLC
Carencro, LA
05.2013 - 10.2024
- Manages the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Makes copies, sends faxes and handles all incoming and outgoing correspondence.
- Manages medical insurance records, patient charts and company files using online tracking system, specifically ACS.
- Handles and processes confidential patient information.
- Communicates with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Created a manual for new employees when they work up front.
- Promoted from Receptionist to Administrative Assistant in May 2021.
- Resigned in March 2015, was asked to return by Dr. Feucht in November 2017.
Pet Nutrition Specialist
Crossmark
Lafayette, LA
08.2013 - 02.2018
- Worked in-store to enthusiastically interact with and educate shoppers on identifying pet nutritional needs while communicating the features and benefits of the product(s) represented.
- Provided regular feedback to Retail Supervisor as well as client regarding store performance, shopper feedback, and store feedback.
- Explained information about the quality, value and style of products to influence customer buying decisions.
- Maintained visually appealing and effective displays for Hills Pet Nutrition.
- Worked with store personnel to enhance product knowledge, authenticate inventory, and display merchandise.
- Offered exceptional customer service to differentiate and promote the Hills Pet Nutrition brand.
- Effectively communicated and coordinated execution of the sales plan with store management and associates.
Applications Chemist
Greenology Products Inc
Lafayette, LA
02.2015 - 11.2016
- Worked efficiently under strict deadlines to make sure that new products were available for scheduled public releases.
- Maintained all lab equipment and made sure it was all in good working order. Also maintained lab chemical inventory.
- Maintained all safety procedures for the lab.
- Conducted lab experiments in line with new product development.
- Performed application tests to evaluate new and/or commercial organic household cleaning products.
- Performed standardized performance tests of new and commercial organic household cleaning products.
- Organized and reported performance data to designated individuals, and wrote technical reports to summarize experimental work.
- Developed laboratory test methods that correlate to standardized tests independently.
Education
Bachelor of General Studies - Behavioral Sciences
University of Louisiana At Lafayette
2012
Skills
- Ability to handle/resolve problems
- Ability to adapt to different jobs
- Strong customer relationship builder
- Computer literate (including Excel)
- Courteous and professional demeanor
- Maintains strict confidentiality
- Ability to handle multiple tasks/jobs
- Can work in a team as well as independently
Additional Information
- Willing to relocate
- References available upon request
Timeline
Laboratory Manager
KB International LLC
01.2017 - Current
Applications Chemist
Greenology Products Inc
02.2015 - 11.2016
Pet Nutrition Specialist
Crossmark
08.2013 - 02.2018
Administrative Assistant
Dr. Richard B. Feucht, II, M.D., LLC
05.2013 - 10.2024
Bachelor of General Studies - Behavioral Sciences
University of Louisiana At Lafayette
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