Laura Newton
Charlotte,United States
Summary
Motivated team player and self-starter with strong business acumen, dedicated to driving organizational goals. Passionate about cultivating and nurturing profitable business relationships while upholding professionalism and excelling under pressure. Demonstrates exceptional analytical skills and meticulous attention to detail, always approaching challenges with a solution-oriented mindset. Confident in ability to contribute to the success of any organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan Processor 5
Wells Fargo
2021.06 - 2024.05
- Processing loan products which includes interpreting policies while analyzing applicant, property, and complex documentation, ordering all required verifications internal and from third party vendors, documenting and subsequent follow-ups, providing guidance and training to other loan processing team members, sales, and closing and adhering to compliance
- Managed assigned pipeline synergistic to the improvement of processing Timeline and client satisfaction
- Team player aligned with solution focused results
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
HELOC Sales Associate
Huntington
2020.02 - 2021.06
- Assisted clients in navigating the home equity application process, resulting in a smoother experience for all parties involved.
- Ensured timely and accurate processing of loan applications, maintaining a high level of customer service throughout the process.
- Conducted regular reviews of existing loans to identify potential refinancing opportunities or other beneficial options for borrowers, proactively addressing any changes in financial circumstances.
- Conducted thorough analysis of borrower''s financial situation to provide appropriate recommendations for home equity products.
- Enhanced client retention rates by proactively reaching out to customers nearing the end of their loan term and presenting options for refinancing or other services as needed.
Sales Enablement Partner
Zaner-Bloser
2017.07 - 2019.08
- Supported entire southern region consisting of 13 sales representatives and 1 regional Vice President, prepared proposals and high-quality Presentation packages for sales reps, prospects, and schools providing cross-functional support to diverse areas of the company, significantly reducing liabilities
- Developed key initiatives on product strategy and profitability supporting increased sales goals within assigned region while improving cost efficiency that impact the bottom line
- Coordinated and managed complex administrative logistics for summer in-service training and seasonal territory events (i.e
- Awareness meetings, Professional Development Workshops, VIP Principal Meetings, and mid-year Regional Sales meetings)
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Collector 3
Wells Fargo
2015.06 - 2017.07
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Evaluated, researched and resolved discrepancies.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new team members on scripts, company services, and collection strategies.
Loan Processor 4
Wells Fargo
2013.08 - 2017.07
- Processing loan products which includes interpreting policies while analyzing applicant, property, and complex documentation, ordering all required verifications internal and from third party vendors, documenting and subsequent follow-ups, providing guidance and training to other loan processing team members, sales, and closing and adhering to compliance
- Managed assigned pipeline synergistic to the improvement of processing Timeline and client satisfaction
- Team player aligned with solution focused results
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Business Banker
Wells Fargo
2014.06 - 2015.06
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
Fraud Prevention Analyst
JP Morgan Chase Bank NA
2011.09 - 2013.08
- Reduced instances of fraud by implementing thorough transaction analysis and investigation techniques.
- Identified trends in fraudulent activity by analyzing large sets of financial data, enabling proactive measures to mitigate risks.
- Improved company''s risk management processes through continuous monitoring, detection, and reporting of fraudulent activities.
- Collaborated effectively with internal stakeholders from various departments to devise coordinated responses against organized criminal networks targeting our institution.
Sr. Credit Research Specialist
JP Morgan Chase
2010.07 - 2011.09
- Established partnerships with external organizations to facilitate collaborative research efforts.
- Trained colleagues in specialized software programs, increasing departmental productivity through optimized workflows.
- Applied rigorous ethical standards to all aspects of research conduct, maintaining integrity and credibility in results reported.
Education
Central Piedmont Community College
Charlotte, North Carolina01.2025
Skills
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Data entry
- Deadline management
- Financial document review
- Reviewing financial paperwork
- Staff management
- Credit file updating
- Active listening and learning
- Process improvement
Certification
- Notary Public License - NC Secretary of State or Equivalent Authority.
- Loan Signing Agent, National Notary Association, 2024
- NMLSR 1209707
- Securities Industry Essentials Exam (SIE)- FINRA in progress
Timeline
Loan Processor 5
Wells Fargo
2021.06 - 2024.05
HELOC Sales Associate
Huntington
2020.02 - 2021.06
Sales Enablement Partner
Zaner-Bloser
2017.07 - 2019.08
Collector 3
Wells Fargo
2015.06 - 2017.07
Business Banker
Wells Fargo
2014.06 - 2015.06
Loan Processor 4
Wells Fargo
2013.08 - 2017.07
Fraud Prevention Analyst
JP Morgan Chase Bank NA
2011.09 - 2013.08
Sr. Credit Research Specialist
JP Morgan Chase
2010.07 - 2011.09
Central Piedmont Community College