Laurae Urland
Life Balance IOP
Springville,UT
1
Certification
6
years of professional experience
Seeking an opportunity that will allow me to combine my compassionate nature, strong communication and administrative skills, to contribute positively to the success of the organization.
Work History
Program Director
1 Year 2 Months- Directed daily operations of an Intensive Outpatient Program delivering substance abuse treatment services
- Supervised 4 staff members, ensuring efficient coordination of clinical and administrative workflows to enhance service delivery
- Managed patient intake and scheduling, optimizing program organization for improved patient access
- Ensured regulatory compliance and upheld documentation standards to maintain program integrity
- Promoted internally from Office Manager
Office Manager
1 Year 10 Months- Managed administrative operations supporting clinical staff and patient services
- Managed office bills, tracked expenses, and oversaw company credit card purchases to ensure accurate financial management
- Maintained confidential patient records and scheduling systems
- Coordinated patient billing and resolved insurance inquiries to enhance patient experience
- Maintained confidential patient records and scheduling systems, ensuring compliance with privacy regulations
House Manager
1 Year 7 Months- Coordinated resident schedules and delegated tasks to optimize workflow efficiency.
- Oversaw resident intake process, ensuring compliance with organizational policies.
- Managed daily operations to ensure smooth functioning of recovery house.
- Conducted regular assessments of resident progress to inform care strategies.
Detox Technician
1 Year 1 Month- Administered detox protocols to ensure patient safety and comfort during withdrawal.
- Monitored vital signs and reported changes to medical staff for prompt intervention.
- Assisted patients with daily activities, fostering a supportive environment throughout the recovery process.
- Assisted patients with daily activities, fostering a supportive environment throughout the recovery process.
- Contributed to a safe and supportive environment for patients, assisting in crisis intervention and de-escalation techniques when necessary.
Education
CNA - Healthcare
No Degree - General Studies
Skills
Program Management
Healthcare Administration
Regulatory Compliance
Billing & Insurance Coordination
Patient Care Coordination
Staff Supervision
Scheduling & Workflow Management
Budget Oversight
Program Development
Process Improvement
Effective leader
Certification
- Certified Nursing Assistant (CNA) – Salt Lake Community College
- CPR Certification – Salt Lake Community College
Interests
Running & Fitness
Self Improvement
Professional Development
Timeline
Program Director
Life Balance IOP
01.2025 - 03.2026Read More
Office Manager
Life Balance IOP
03.2023 - 01.2025Read More
House Manager
Life Balance Recovery
09.2021 - 04.2023Read More
Detox Technician
Cirque Lodge
08.2020 - 09.2021Read More
Salt Lake Community College
CNA from Healthcare
Read More
Salt Lake Community College
No Degree from General Studies
Read More
Recognition
Recognized for leadership, reliability, and commitment to program quality and patient care. Trusted by leadership for collaboration across clinical and operational teams.