Overview
Work History
Education
Skills
References
References
Timeline
Generic

Laura I Eloisa

Katy,TX

Overview

9
9
years of professional experience

Work History

BDC Agent

Central Houston Cadillac
Houston, TX
08.2023 - Current
  • Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
  • Assisted customers in researching and selecting vehicles according to their needs and budget.
  • Provided detailed information on vehicle features, financing options, warranties, and pricing.
  • Answered customer inquiries via phone, email, or online chat.
  • Followed up with customers to ensure satisfaction with the purchase experience.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Monitored and responded to internet sales leads from company website and third party sites within 10 min or less.
  • Utilized Vin solutions to record and track various stages of potential customer sales.

BDC Agent

Jeff Haas Mazda
Katy, Tx
09.2021 - 09.2022
  • Utilized Vin solutions to record and track various stages of potential customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Managed large amounts of inbound and outbound calls in a timely manner
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Maintained electronic customer database to round up repeat business.
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Managed website inventory listing with up-to-date vehicle inventory and specifications.
  • Made estimates of funds required for short and long-term financial objectives of organization.

Sales Representative/BDC

Central Houston Nissan
Houston, TX
02.2018 - 04.2020
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Monitored and responded to internet sales leads from company website and third party sites within 5 minutes,
  • Utilized E LEADS to record and track various stages of potential customer sales.
  • Called 150 potential customers daily to meet high quotas.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Adhered to company initiatives and achieved established goals.

Customer Service Representative

The Go Solution
Houston, TX
10.2015 - 12.2017
  • Developed and maintained relationships with customers and assisted in generating sales opportunities.
  • Built positive and productive customer connections to drive consistent sales.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
  • Managed approximately 100+ inbound and outbound calls daily
  • Served as company's bilingual Spanish/English customer service representative.

Education

High School Diploma -

Cy ridge High School
2015

Associate of Business Administration - Business Management

Lone Star College System
Spring, TX

Skills

  • Strong organizational skills
  • Computer proficiency
  • Performance-driven
  • Microsoft Office
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Bilingual- Spanish speaker
  • Telephone inquiries specialist
  • Adaptive team player
  • 25 WPM
  • Continuing my present education
  • Can easily Multitask

References

Yaneise Robolledo - Mazda (BDC Manager) 

484-951-0965

 Armando Tello  - Nissan (General Manager)

281-850-0590

Daisy Moreno - The Go solution (Former supervisor)

713-280-6553

References

References available upon request.

Timeline

BDC Agent

Central Houston Cadillac
08.2023 - Current

BDC Agent

Jeff Haas Mazda
09.2021 - 09.2022

Sales Representative/BDC

Central Houston Nissan
02.2018 - 04.2020

Customer Service Representative

The Go Solution
10.2015 - 12.2017

High School Diploma -

Cy ridge High School

Associate of Business Administration - Business Management

Lone Star College System

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Laura I Eloisa