Laura I Eloisa
Katy,TX
Overview
9
9
years of professional experience
Work History
BDC Agent
Central Houston Cadillac
Houston, TX
08.2023 - Current
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
- Answered customer inquiries via phone, email, or online chat.
- Followed up with customers to ensure satisfaction with the purchase experience.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Monitored and responded to internet sales leads from company website and third party sites within 10 min or less.
- Utilized Vin solutions to record and track various stages of potential customer sales.
BDC Agent
Jeff Haas Mazda
Katy, Tx
09.2021 - 09.2022
- Utilized Vin solutions to record and track various stages of potential customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Managed large amounts of inbound and outbound calls in a timely manner
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Maintained electronic customer database to round up repeat business.
- Disclosed terms of sales with customers and reviewed sales with management.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Made estimates of funds required for short and long-term financial objectives of organization.
Sales Representative/BDC
Central Houston Nissan
Houston, TX
02.2018 - 04.2020
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Monitored and responded to internet sales leads from company website and third party sites within 5 minutes,
- Utilized E LEADS to record and track various stages of potential customer sales.
- Called 150 potential customers daily to meet high quotas.
- Provided timely, courteous and knowledgeable responses to information requests.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Improved overall customer purchasing experiences to promote steady revenue.
- Adhered to company initiatives and achieved established goals.
Customer Service Representative
The Go Solution
Houston, TX
10.2015 - 12.2017
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Built positive and productive customer connections to drive consistent sales.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
- Managed approximately 100+ inbound and outbound calls daily
- Served as company's bilingual Spanish/English customer service representative.
Education
High School Diploma -
Cy ridge High School
2015
Associate of Business Administration - Business Management
Lone Star College System
Spring, TXSkills
- Strong organizational skills
- Computer proficiency
- Performance-driven
- Microsoft Office
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Bilingual- Spanish speaker
- Telephone inquiries specialist
- Adaptive team player
- 25 WPM
- Continuing my present education
- Can easily Multitask
References
Yaneise Robolledo - Mazda (BDC Manager)
484-951-0965
Armando Tello - Nissan (General Manager)
281-850-0590
Daisy Moreno - The Go solution (Former supervisor)
713-280-6553
References
References available upon request.
Timeline
BDC Agent
Central Houston Cadillac
08.2023 - Current
BDC Agent
Jeff Haas Mazda
09.2021 - 09.2022
Sales Representative/BDC
Central Houston Nissan
02.2018 - 04.2020
Customer Service Representative
The Go Solution
10.2015 - 12.2017
High School Diploma -
Cy ridge High School
Associate of Business Administration - Business Management
Lone Star College System
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