Cliff Mitchell

• I take inbound sales calls for potential customers interested in vehicle they seen online. I answer questions and schedule appts based on discovery questions. I help close deals from sales man after the visit. I make 100 out ound calls daily.
• Managed a high volume of inbound and outbound calls to assist customers with inquiries, provide product information, and resolve issues
• Utilized CRM software to accurately document customer interactions and update contact information
• Consistently met or exceeded monthly sales targets by effectively upselling products and services to customers
• Provided exceptional customer service by actively listening to customers' concerns and finding appropriate solutions
• Assisted in training new BDC agents on company policies, procedures, and best practices for delivering excellent customer service
• Maintained a thorough understanding of company products/services in order to provide accurate information to customers
• Followed up with potential leads generated through various marketing channels to convert them into sales opportunities
• Resolved escalated customer complaints promptly and professionally while maintaining a positive rapport with the customer

• I go business to business introducing myself to eventually sale ads. I have recurring clients as of now.

Conducted outbound calls to recent vacationers, assisting them in booking future vacations in exchange for attending timeshare presentations. Achieved a call-per-customer rate of 0.77, surpassing the minimum requirement of 0.55. Transitioned to a new role due to resolved medical issues, having enjoyed and excelled in the previous position.

• I do outbound cold calls to a preset leads power dialer to upsell and offer our current promo. I make around 200 to 300 calls daily and book average of 100 jobs a month. I love calling out to potential clients and building lasting relationships with them. My goal was 3% booking rate and I'm averaging 7%.

• I greeted guests as they walked into door and built rapport and asked discovery questions to figure out customers buying needs. I would overcome objections and explain the value over price. I made daily outbound calls to former customers or customers that didn't purchase to get them into store. I explained warranty and how it worked and overcome the warranty pricing objections. I also sold mattresses and also led mattress training on how to sell a mattress and explain the benefits of a great night sleep. I am proficient at selling and upselling