Laura J. Thomas
Round Hill,VA
Summary
Knowledgeable Sales / Customer Service Associate with solid background in hospitality and retail businesses. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in fast paced, dynamic environments.
Overview
7
7
years of professional experience
Work History
Hostess
More Better Restaurant
10.2022 - Current
- Answered customer questions about hours, seating, and menu information
- Demonstrated strong multitasking skills, balancing answering phone calls, greeting guests, and updating wait list
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, and handled client payments
- created a work flow system for serves, to ensure balanced sections for serves
- trained new hires for host postitions
Gift Shop Leader (Seasonal)
Millcreek Tree Farm
11.2019 - Current
- Supported daily operations, ensuring smooth functioning of all aspects of food and shop sales
- Greeted customers and directed them around the farm
- Responsible for before and after shift prep and clean up, including re-stock
House / Pet Sitter
Various Homeowners
01.2018 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Watered plants, gathered mail, and preformed other various house tasks
Food Runner
More Better Restaurant
10.2022 - 03.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, including running food to tables, cleaning dishes, trash removal, and stocking supplies
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Woodgrove High School
Purcellville, VA06-2025
Skills
- Greeting guests
- Customer service expertise
- Interactive communication skills
- Cleaning and sanitation
- Efficient organization skills
- New employee training
Languages
American Sign Language
Limited Working
Extracurricular activities
- Horseback Riding / Wheatland Farm, Purcellville, VA (2018-2023)
- Young Conservatives Club / Woodgrove High School (2022-2023)
- Fellowship Club / Woodgrove High School (2022-2024)
Timeline
Hostess
More Better Restaurant
10.2022 - Current
Food Runner
More Better Restaurant
10.2022 - 03.2023
Gift Shop Leader (Seasonal)
Millcreek Tree Farm
11.2019 - Current
House / Pet Sitter
Various Homeowners
01.2018 - Current
High School Diploma -
Woodgrove High School
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