Candy Valencia
Springfield,OR
Summary
Dedicated Hostess with expertise in managing reservations and ensuring an organized dining area to enhance guest experiences. Proficient in greeting, seating, and guiding guests in a high-volume restaurant while addressing requests and complaints effectively. Committed to delivering quality service and maintaining productivity in fast-paced environments.
Overview
3
3
years of professional experience
Work History
hostess
Ranchito Grill
springfield, OR
09.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted and seated guests promptly at Ranchito Grill to enhance dining experience.
- Managed reservation system to optimize seating arrangements for efficient service.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Handled customer inquiries and resolved concerns efficiently.
- Supported team during busy shifts to ensure smooth operations.
- Assisted servers by providing menu knowledge and addressing special requests.
- Maintained cleanliness and organization of front-of-house areas to ensure a welcoming environment.
- Maintained a clean and organized dining area.
- Conducted light cleaning tasks, including wiping tables and sweeping floors to maintain cleanliness.
- Demonstrated strong interpersonal skills when interacting with customers.
- Responded appropriately to customer complaints, bringing major issues to attention of the manager on duty.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Handled cash payments and reconciled daily transactions accurately.
Education
GED -
Gateway High School
Springfield OR08-2026
Skills
- Reservation management
- Menu knowledge
- Payment processing
- Cleaning and sanitation
- Customer service
- Organizational skills
- Service prioritization
- Team collaboration
- Effective multitasking
- Conflict resolution
- Greeting guests
- Communication skills
- Strong interpersonal skills
- Patience and empathy
- Cleanliness maintenance
- Customer service
- Menu presentation
- Greeting guests
Timeline
hostess
Ranchito Grill
09.2023 - Current
GED -
Gateway High School