Laural Brown
Houston,TX
Summary
Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with nearly ten years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations, history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Community Engagement Manager
Amatus Health Inc.
Houston, Texas
01.2020 - Current
- Promoted internal community advocacy through partnership with other teams.
- Instituted array of programs and user groups for members.
- Collaborated with community content and development teams to drive improvements to offerings.
- Monitored trends in data and performed A/B testing to deliver increased engagement.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Assisted Executive Director with researching grants and grant writing tasks.
Program Coordinator/Academic Advisor
Texas Southern University
Houston, Texas
08.2015 - 12.2020
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Maintained student database and electronic records for each student contact.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Advised students individually and in groups on academic programs for individual interests.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
- Provided comprehensive support services encompassing career and personal goals of student.
- Discussed student success strategies and development of study skills.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Maintained accurate confidential participant files to meet state and federal guidelines.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
- Determined validity and reliability of data gathering methods.
- Assessed data gathering methods for validity and reliability purposes.
- Provided support and assistance to curriculum development professionals for Dean and information systems.
- Made recommendations for continuous improvement related to use of new teaching tools, resources and training and improvement of online doctoral education instruction.
- Consulted with candidates on primary research, data collection, bibliographies and model writing assistance.
- Motivated diverse and experienced teaching team of 200 employees while demonstrating strong leadership skills.
Education
Master of Science - Public Administration And Services
05.2017
Bachelor of Arts - Organizational And Mixed Communications
05.2014
Skills
- Volunteer Recruitment
- Program Management
- Community Engagement
- Recruiting Events
- Grant Writing
- Local Government
- Corporate Partnerships
- Raising Capital
- Strategic Outreach
- Data Analytics
- Operational Systems
Timeline
Community Engagement Manager - Amatus Health Inc.
01.2020 - Current
Program Coordinator/Academic Advisor - Texas Southern University
08.2015 - 12.2020
Texas Southern University - Master of Science, Public Administration And Services
Clark Atlanta University - Bachelor of Arts, Organizational And Mixed Communications