Laural Langill

• Serve as the Lead of the Elective Surgery Authorization Section in the RAVE Department, ensuring that insurance authorizations are obtained and secured for all Surgical Departments.
• Coordinating and providing essential support as the Trainer of new hirers during their onboarding training education, and beyond
• Established a reputation for authorization excellence, excelling as a friendly and accessible team member, and being a liaison and resource for co-workers, leadership, staff, families, and patients
• Recognized for serving as a consistent patient advocate while communicating effectively with insurance companies to facilitate an outstanding level of care and service
• Known reputation as a subject matter expert, willing to dive deep into content, passionate and thorough, and having a high level of competency when handling difficult conversations with diplomacy and compassion
• Received multiple SEEDS in the hospital with the Recognition SEEDs program for Excellence, Ownership, Professionalism, and Teamwork

• Served as the insurance authorization specialist for the ENT Department.
• Responsible for ensuring accurate insurance data entry and verification, authorization of insurance, and escalation of authorizations for patients prior to their procedures.
• Established a reputation for exceptional authorization, excelling as a friendly and accessible team member who serves as a liaison and resource for coworkers, leadership, staff, families, and patients.
• Recognized for consistently advocating for patients while communicating effectively with insurance companies to facilitate exceptional care and service.
• Maintained a reputation as a subject matter expert, willing to delve deeply into content, passionate and thorough, and experienced in handling challenging conversations with diplomacy and compassion.

· Serve as the primary insurance authorization specialist for the Cath Department and CVOR Surgery Department.

· Responsible for patient registration, insurance entry and verification, as well as obtaining insurance authorization and managing escalations prior to procedures.

· Established a reputation for authorization excellence, standing out as an approachable team member and a valuable resource for co-workers, staff, and patients.

· Recognized for consistently serving as a patient advocate while effectively communicating with insurance companies to ensure an exceptional level of care and service.

· Received multiple SEEDS awards in the hospital through the Recognition SEEDS program for Excellence, Ownership, Professionalism, and Teamwork.

• Provided administrative support, data and order entry, and sales documentation for nine sales representatives while working with and maintaining confidential and time-sensitive data
• Evaluated, calculated, and submitted weekly claim information for maximized payments and reimbursements
• Prioritized data entry, order entry, modifications, and confirming of customers’ orders to expedite entry of time-sensitive data
• Managed front desk, seven-lined telephone, and all administrative duties of the entire office

• Additional experience as an Administrative Professional from 2011 to 2015 with multiple Higher Education facilities upon request.

Responsible for registration, insurance entry and verification, and scheduling of patients

• Coordinate scheduling and imaging for patients and families
• Managed triage, and complex scheduling for over 60-80 patients per shift
• Demonstrated swift response to patients with emergent health conditions and concerns, delivering calm, level-headed solutions to diffuse stressful situations and maintain the safety and security of patients and staff
• Established a reputation for scheduling excellence, excelling as a receptive team member, and forging superior relationships with staff and patients
• Trained and oriented new hires
• Recognized for serving as a consistent patient advocate while communicating compassionately and effectively with patients, families, and caregivers to facilitate an outstanding level of care and service
• Received multiple SEEDS in the hospital with the Recognition SEEDs program for Excellence, Ownership, Professionalism, and Teamwork

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
• Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
• Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.