Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Laura Labeau
Grocery industry
Scotts Valley,CA
Work Preference
Summary
Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
25
25
years of professional experience
Work History
Store Manager
Food Bin
Santa Cruz, California
04.2019 - Current
- Handled customer complaints by actively listening, recording details, and proposing solutions.
- Reviewed monthly sales and performance reports to inform operational planning and strategic decisions.
- Delegated tasks to staff while establishing priorities and objectives for improved efficiency.
- Maintained inventory levels by regularly checking merchandise stock and assessing needs.
- Conducted interviews and vetted applicants to make informed hiring decisions for strong team placements.
- Resolved customer inquiries and complaints in person and via phone to ensure satisfaction.
- Coached store associates through structured training and casual interactions to enhance skills.
- Prepared staff schedules and assigned specific duties to optimize workflow and coverage.
Office Manager
Bayside Auto Group
Santa Cruz, CA
04.2018 - 04.2019
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Filed all DMV paperwork to ensure a easy transition for the new owner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed office budget to handle inventory, postage and vendor services.
- Managed office inventory and placed new supply orders.
- Receiving all cash and preparing bank deposits.
Senior Administrative Assistant
New Leaf Markets
Santa Cruz, CA
01.2001 - 01.2017
- Facilitated effective business correspondence by answering phone calls and emails promptly.
- Directed incoming calls to appropriate departments or personnel for efficient communication.
- Composed and transcribed meeting minutes using voice recorder or notepad.
- Sorted and distributed incoming faxes, letters, and emails for seamless office operations.
- Maintained office equipment functionality and stocked supplies to ensure operational efficiency.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to uphold a tidy reception area.
- Resolved customer issues swiftly to enhance retention rates.
- Prepared daily store deposits and ordered change as necessary.
Education
Business Management
Cabrillo College
Aptos, CASkills
- Phone etiquette
- Operations management
- Cash handling
- Light accounting
- Human resources
- Data entry
- Customer service
- Staff supervision
Timeline
Store Manager
Food Bin
04.2019 - Current
Office Manager
Bayside Auto Group
04.2018 - 04.2019
Senior Administrative Assistant
New Leaf Markets
01.2001 - 01.2017
Business Management
Cabrillo College