Lauralye Akerman
Salem ,NH
Summary
Meticulous sales professional with comprehensive experience in relationship-building, partnership cultivation and profit growth. Self-motivated leader with strong ability to motivate and support employees. Excels at leveraging prior customer data to deliver strong solutions in times where those items can not be sourced. Understanding market needs and determining what products sell and what does not to accommodate needs of customer basis.
Overview
11
11
years of professional experience
Work History
Sales Manager
Red Wing Shoe Company
04.2017 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction. Determined best practice in varying situations to satisfy customer need and maintain company profit margins.
- Maintained relationships with customers and solidified return customers with exemplary sales interactions. Taking a new store and producing a 1.2 million dollar store in 5 years time with the direction of company owner. This resulted in the corporate side closing a 10 year store for only producing 500k. In 6 years I have alone closed 3 million dollars in person to person sales with an average sale value of 200$ per transaction. Being an average of 5% high than all other employees in the company.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Helped maintain a sales incentive program that increased margins m to m per calender year.
- Identified, hired and trained new employees to display customer interaction, to adequacy and exemplary standards expected by customers in an upscale retail environment.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services to local businesses that were utilizing competitors.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. This effectively doubled one of our staffs sales and increased their incentivized bonus by approximately 40%.
- Produced contracts, reports, letters, and proposals for industrial accounts negotiating discounts as well as buying needs and credit line requests.
In Home Nanny
Varied
09.2015 - 03.2017
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues. One of the children I worked with had developmental challenges and we worked through school disciplines as well as social triggers.
- Applied positive behavior management techniques to enhance social interactions and emotional development. Allowing for the development of interactions for the future.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Cashier
Shop N Save Supermarket
12.2013 - 09.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
Education
Plymouth State University
Plymouth, NHHigh School Diploma -
Newfound Regional High School
Bristol, NH06.2015
Skills
- Shipping and Receiving Oversight
- Profitability Assessments in regards to cost of item and sales pricing as well as an understanding of employee cost and other expenditures
- Customer Complaint Resolution
- Salesforce Software available for sales order and drop ship sales
- Sales Statistics Analysis
- Price dependency with regards to market need
- Operating Procedures and Policies
- Customer Billing Worked closely with many towns for safety gear and invoicing as well as the VA with multiple locations
- Persuasive Selling
- Time Management
- Specialty Care Cleaning and restoring boots and shoes keeping proper conditioning practices and knowing the product to use to prevent certain attributes
- Promotions
- Profit and Revenue-Generating Strategies
- Critical Thinking
- Complex Problem-Solving
Timeline
Sales Manager
Red Wing Shoe Company
04.2017 - Current
In Home Nanny
Varied
09.2015 - 03.2017
Cashier
Shop N Save Supermarket
12.2013 - 09.2015
Plymouth State University
High School Diploma -
Newfound Regional High School