Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Case

Sevierville,TN

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 37 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

26
26
years of professional experience

Work History

Sales Manager

Kings Swimming Pools
02.2019 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Retail Superviser

Hatfield & McCoys Dinner Show
02.2018 - 02.2019
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Office Manager

Moors Resort And Marina
01.2017 - 09.2018
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Area Sales Manager

Nine West Outlet
09.1997 - 08.2017
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Led sales region to increase sales and boost team morale.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.

Education

High School Diploma -

Sevier County High School
Sevierville, TN
06.1986

Skills

  • Excellent Communication Skills
  • POS Software Name] Expert
  • Retail Knowledge
  • Sales Program Coordination
  • Account and Territory Management
  • Sales Records Management
  • Promotional Sales Events
  • Brand-Building Strategies
  • Supplier Relations
  • HR and Payroll
  • Interdepartmental Collaboration
  • Accomplished Manager
  • Persuasive Selling
  • Budgeting and P&L
  • Goals and Performance
  • Shipping and Receiving Oversight
  • Team Oversight
  • Product Knowledge
  • Review Contracts
  • Territory Volume

Timeline

Sales Manager

Kings Swimming Pools
02.2019 - Current

Retail Superviser

Hatfield & McCoys Dinner Show
02.2018 - 02.2019

Office Manager

Moors Resort And Marina
01.2017 - 09.2018

Area Sales Manager

Nine West Outlet
09.1997 - 08.2017

High School Diploma -

Sevier County High School

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Michelle Case